Kennady May
Delivery Associate
Parma,OH
Summary
Hard-working employee with 1 year of previous delivery associate experience. Proficient in delivery protocols such as appropriate van load-out, time-management and following customer delivery instructions to achieve positive feedback. Experienced in training new DA's and teaching them effective delivery skills. 2x "Top delivery associate" recipient and moved up as a dispatcher after 4 months of working as a delivery associate.
Overview
6
6
years of professional experience
Work History
Dispatcher
Trek Delivery
Solon , Ohio
03.2024 - 09.2024
- Served as the primary point of contact for drivers, communicating delivery assignments, changes in routes, and addressing any issues that arise during deliveries.
- Utilized dispatch management software and tools to track delivery performance metrics such as on-time delivery rates, route efficiency, and driver productivity.
- Assigned delivery routes for 18-31 drivers
- Coordinated with warehouse staff to ensure timely loading of delivery vehicles and accurate inventory management.
- Prepared regular reports and presentations for senior management on dispatch operations and performance metrics.
- Trained new dispatch team members on company policies, procedures, and systems.
- Interviewed potential new hires for Delivery Associate positions
- Covered routes for DA's that could not attend work
Delivery Associate
Trek Delivery
Solon , Ohio
10.2023 - 03.2024
- Delivered packages to 120-180 customer's preferred delivery locations.
- Enhanced delivery efficiency by optimizing route planning and time management.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Assisted other delivery associates with completing their routes on-time by performing "Rescue routes" .
Commercial and Residential Cleaner
Evette’s Cleaning Service
Webster, Florida
04.2023 - 10.2023
- Maintained clean and comfortable environments in commercial and residential buildings by vacuuming, cleaning windows, dusting and sanitizing.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Used time management and efficient cleaning methods to meet deadlines.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Worked on cleaning team to service homes, offices, and other commercial buildings.
Dog Bather
May-Day Mobile Dog And Cat Grooming
Inverness, FL
03.2022 - 01.2023
- Washed, trimmed and brushed up to 10 animals per day to maintain good grooming standards.
- Reset procedure rooms between appointments and disinfected equipment.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
Missionary Worker
Self Employed
Fort Myers, Florida
09.2021 - 03.2022
- Supported 2 religious leaders in performing various duties.
- Provided counseling to members of congregation
- Provided guidance to members of congregation.
- Participated in various outreach programs.
Front Desk Consultant
Global Security
Bonita Springs, Florida
06.2021 - 09.2021
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Monitored facility and property guests by regularly circulating premises and supervising surveillance feeds.
Assistant Toddler Teacher
Creative World School
Fort Myers, Florida
09.2020 - 04.2021
- Developed and implemented age-appropriate learning plans for up to 12 children between ages 1 and 2 years old.
- Held bi-annual conferences with parents regarding quality of programs and reported feedback to management.
- Observed and documented each Child's developmental progress and developed care plans for those needing additional assistance.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Lead Toddler Teacher
Mudpies And Lullabies Preschool
Melissa , Texas
04.2018 - 08.2019
- Created and implemented age-appropriate lesson plan activities for 11-22 children between ages of 2 and 3 years old.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Frequently communicated with parents regarding their child's behavioral and developmental progress.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Infant Teacher
The Prep School Of Mckinney
Mckinney , Texas
08.2018 - 04.2019
- Created and implemented diverse Learning plan activities for up to 12 infants between ages 3 months to 1 year of age.
- Observed, recorded and reported each infants developmental progress for both management and parents.
- Managed personal hygiene requirements with frequent diaper changes, use of bibs and monitoring of behaviors.
- Assisted infants with basic needs such as diaper changes, feedings and sleep schedules.
- Promoted sensory development by providing access to different textures.
Education
High School Diploma -
Mckinney North High School
McKinney, TX 07.2016 - 07.2016
Skills
Delivery
Customer service
Communication
Time-management
Organization
Training
Problem-solving
Management
Interviewing
Microsoft Office
Accomplishments
- Assisted Team in receiving a "Fantastic-plus" performance rating for 10 consecutive weeks in a row
- Designated trainer for Female Delivery Associates
- 2X top delivery associate award recipient: Winter 2023 and Spring 2024
Dispatcher, Trek Delivery LLC:
Delivery Associate, Trek Delivery LLC:
Timeline
Dispatcher
Trek Delivery
03.2024 - 09.2024
Delivery Associate
Trek Delivery
10.2023 - 03.2024
Commercial and Residential Cleaner
Evette’s Cleaning Service
04.2023 - 10.2023
Dog Bather
May-Day Mobile Dog And Cat Grooming
03.2022 - 01.2023
Missionary Worker
Self Employed
09.2021 - 03.2022
Front Desk Consultant
Global Security
06.2021 - 09.2021
Assistant Toddler Teacher
Creative World School
09.2020 - 04.2021
Infant Teacher
The Prep School Of Mckinney
08.2018 - 04.2019
Lead Toddler Teacher
Mudpies And Lullabies Preschool
04.2018 - 08.2019
High School Diploma -
Mckinney North High School
07.2016 - 07.2016
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