JOSHUA P. JOHNSON
Warwick,RI
Summary
Highly ambitious warehouse worker with background in customer service, multi-tasking and data entry.
Overview
20
20
years of professional experience
Work History
Dispatcher
EmpireCLS
07.2020 - 11.2025
- Coordinated daily dispatch operations to ensure timely delivery of services.
- Monitored vehicle locations using GPS tracking systems for efficient route management.
- Managed communication between drivers and clients to resolve issues promptly.
- Developed and maintained schedules to optimize workforce productivity and resource allocation.
- Implemented process improvements that enhanced operational efficiency and reduced delays.
- Ensured compliance with safety regulations in all dispatch activities and procedures.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
QC Technician and Shipper
Carousel Industries
11.2019 - 05.2020
- Made sure the correct amount of product was received.
- Made sure inventory was correct physically and systematically.
- Shipped out products to customers.
- Bought products from vendors if we did not have the product.
- Shipped products to customers internationally.
- Tested products before being shipped.
Material Handler
Amtrol
05.2016 - 12.2017
- Certified and skilled forklift driver.
- Made sure each section was efficiently stocked.
- Ordered products that each section needed.
- Took finished product to a truck to be shipped.
Shipping and Receiving
05.2015 - 04.2016
- Ship orders to numerous grocery and convenience stores each day.
- Quality check all products.
- Work with a forklift daily.
- Assist the production line with all orders and products.
- Regularly take temperatures of the food products.
- Perform daily inventory checks.
- Receive products from different companies.
- Work in cold conditions all day.
Team Leader
Urban Outfitters
06.2013 - 01.2015
- Responsible for receiving shipments and keeping the store fully stocked.
- Shipped completed orders to customers via UPS.
- Worked with the IT department to fix any technical difficulties within the store's stock room.
- Notified district stores of current stock.
- Responsible for keeping the stock room clean and organized.
- In charge of ordering all the store's supplies.
- Responsible for keeping the store fully stocked.
- Performed inventory of the back stock.
OSJ Home Office
04.2011 - 04.2013
- Unloaded shipment trucks.
- Distributed products between the retail stores and our warehouse.
- Ensured all shipments were correct for billing.
- Quality control of all shipments Completed all shipments in a timely manner with a forklift.
- Made sure all the conveyor belts were properly working.
- Completed nightly data checks of all merchandise.
Substitute Custodian
Warwick Public Schools
10.2009 - 03.2011
- Cleaned the classrooms and the restrooms.
- Made sure all the hallways were cleaned.
- Vacuumed all the rugs in the classrooms.
- Handled the cleanup for all after school activities.
- In charge of the schools' security systems and locking up at the end of the night.
- Performed the above duties at the elementary school, middle school and high school.
- Receiving and Conveyor Belt Supervisor.
Kent County Hospital
04.2006 - 02.2009
- Stocked the medicine cabinets for the nurses.
- Cleaned the patients' rooms once they were released from the hospital and made sure everything was clean and sanitized.
- Brought patients to their vehicles upon departure from the hospital.
- Assisted patients to and from from the operating room during procedures.
- Helped prep patients for their procedures.
- Worked along side the doctors and nurses during procedures in the operating room.
Education
Warwick, RI
2006
Handled specimens and delivered them to the lab -
UPS
Warwick, RI2006
Associate -
Warwick, RI2005
associate -
Toll Gate High School
Warwick, RI2003
Skills
- Billing
- Cashier
- Delivery
- Electronics
- Forklift
- Inventory
- Quality
- Quality control
- Receiving
- Retail
- Sales
- Supervisor
Timeline
Dispatcher
EmpireCLS
07.2020 - 11.2025
QC Technician and Shipper
Carousel Industries
11.2019 - 05.2020
Material Handler
Amtrol
05.2016 - 12.2017
Shipping and Receiving
05.2015 - 04.2016
Team Leader
Urban Outfitters
06.2013 - 01.2015
OSJ Home Office
04.2011 - 04.2013
Substitute Custodian
Warwick Public Schools
10.2009 - 03.2011
Kent County Hospital
04.2006 - 02.2009
Handled specimens and delivered them to the lab -
UPS
Associate -
associate -
Toll Gate High School