Heather Thomas
Pflugerville,TX
Summary
Experienced dispatcher with a strong background in routing and scheduling drivers and technicians. Proven ability to adapt to fast-paced environments, multitask effectively, and maintain a positive, team-oriented approach.
Overview
9
9
years of professional experience
Work History
DISPATCHER
Nextech
New Braunfels, TX
02.2025 - 08.2025
- Create PO numbers for work orders
- Maintained records of parts ordered and received
- Placed orders with vendors
- Efficiently handled all incoming calls from customers inquiring about services or shipment status.
- Maintained accurate records of dispatches, pickups, and deliveries.
- Provided timely updates on order status and delivery times to customers and drivers.
- Successfully managed the scheduling of drivers' routes based on customer orders.
- Managed data entry and documentation for deliveries.
- Prepared, updated and dispensed daily route schedule.
- Assisted in training new staff members on dispatcher duties and responsibilities.
- Demonstrated strong problem solving skills in resolving customer inquiries and complaints.
LEAD DISPATCHER
Commercial Towing Services LLC
Kyle, TX
05.2019 - 11.2024
- Managed communications between team members, customers and numerous insurance companies to keep operations efficient and successful
- Oversaw daily activities and ensuring efficient operations
- Directed daily dispatch operations for a fleet of 10 vehicles by optimizing route assignments and addressing on-the-fly changes to maintain a 95% on-time delivery rate and drive operational efficiency.
- Coordinated with drivers, technicians, and other personnel to schedule and assign work orders based on priority and availability
- Monitored real-time GPS tracking systems to track the location of vehicles and ensure timely delivery of goods or services
- Enters and maintains accurate data of all dispatched calls, including details such as time stamps, locations, and customer information
- Optimized routing strategies to minimize fuel consumption with effective dispatching
- Educated industry professionals on the pricing, available vehicles, and services while maintaining company confidentiality
- Coordinated daily towing operations to ensure timely service delivery.
- Trained new dispatchers on operational procedures and software systems.
- Resolved customer inquiries and complaints with professionalism and efficiency.
- Collaborated with towing operators to prioritize job assignments effectively.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
- Responded promptly to emergencies by providing real time solutions based on experience and expertise.
- Maintained accurate records of vehicles, drivers and customers to ensure efficient dispatch operations.
DISPATCHER
Interstate Towing and Recovery
New Braunfels, TX
05.2016 - 05.2019
- Maintained VSF license
- Vehicle inventory
- Dispatching of drivers
- GPS utilizing
- Impound and release of vehicles
- Daily record keeping of vehicles
- Phone records of calls
- On call schedule
- Communication with drivers and managers
Education
HIGH SCHOOL DIPLOMA -
Prairie Lea ISD
Prairie Lea, TXSkills
- Microsoft Excel
- Microsoft Word
- Microsoft Teams
- Customer Service
- Supply Chain
- Answering Phones
- Team Management
- Data Entry
- Critical Thinking
- Dispatch
- Office Manager
- Record Maintenance
- Inventory Scheduling
- Effective Communicator
- Dual Screens
- Copier
- Scanners
- Hybrid Work
- Laptop and Desktop Computers
- Billing
- Route optimization
References
References available upon request
Timeline
DISPATCHER
Nextech
02.2025 - 08.2025
LEAD DISPATCHER
Commercial Towing Services LLC
05.2019 - 11.2024
DISPATCHER
Interstate Towing and Recovery
05.2016 - 05.2019
HIGH SCHOOL DIPLOMA -
Prairie Lea ISD