Kennady Robinson
Brunswick
Summary
Resourceful professional in logistics and distribution management, known for high productivity and efficient task completion. Possess key skills in supply chain coordination, inventory management, and regulatory compliance. Excel in leadership, problem-solving, and communication, ensuring smooth operations and team cohesion in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Fleet Manager
Mercedes Benz
North Olmsted
05.2023 - 11.2025
- Managed company loaner fleet, coordinating maintenance and ensuring timely vehicle availability for customers.
- Supervised and trained team of twelve valet associates, enhancing daily operations and customer service.
- Oversaw daily operations of twelve valet drivers, scheduling routes and enforcing compliance with policies.
- Maintained loaner vehicle fleet, ensuring regular maintenance and updating licensing and registration information.
- Served as primary contact for commercial and retail customers, managing relationships throughout vehicle service process.
- Coordinated appointments, prepared service estimates, communicated repair needs, and ensured timely resolution of requests.
- Collaborated with service advisors, technicians, and detailing teams to consistently meet customer expectations.
- Established strong customer relationships through proactive communication and delivery of high-quality luxury experiences.
Shift Supervisor
Starbucks
Brunswick
07.2019 - 04.2023
- Led daily store operations while coaching and developing team members to deliver exceptional customer experiences.
- Led, motivated, and coached employees to enhance customer service quality, delegating tasks and setting shift priorities.
- Delegated responsibilities, managed workflow, and ensured operational excellence during high-volume business periods.
- Oversaw cash management and opening/closing procedures, ensuring compliance with company standards and operational integrity.
- Processed an average of 200+ daily transactions, with 100% accuracy, handling cash, credit/debit, and gift card transactions.
- Ensure positive interactions, resolve complaints, and create welcoming environments, making every moment right for customers.
- Built strong customer relationships through personalized service, resolving issues effectively to enhance customer satisfaction.
- Managed inventory levels, monitored product availability, and coordinated replenishment activities to support business demand.
- Oversee opening procedures, manage cash handling, and maintain cleanliness and health/safety standards.
- Ensure consistent preparation of high quality beverages and food, adhering to all recipes and health/safety standards.
- Received the Partner of the Quarter award twice in recognition of leadership, customer service, and performance.
- Served as the on-duty authority to address issues, from operational challenges to customer complaints.
Production Assistant
Nestle
Solon
02.2017 - 07.2019
- Coordinated schedules, documentation, and logistics for commercial production teams to ensure operational efficiency.
- Managed paperwork and call sheets to facilitate smooth daily shoot operations.
- Collaborated with multiple departments to maintain project timelines and address operational challenges.
- Liaised between departments to identify issues and enhance communication among crew members.
- Demonstrated strong organizational skills and adaptability in fast-paced production environments.
- Adjusted work approaches to meet evolving production demands and conditions.
- Ensured punctuality and resilience in physically demanding tasks under challenging circumstances.
Education
Associate of Arts -
Cuyahoga Community College
Brunswick, OH08-2026
Skills
- Fleet operations management
- Project management
- Operational excellence
- Service coordination
- Time management
- Attention to detail
- Team leadership
- Conflict resolution
- Customer relationship management
Timeline
Fleet Manager
Mercedes Benz
05.2023 - 11.2025
Shift Supervisor
Starbucks
07.2019 - 04.2023
Production Assistant
Nestle
02.2017 - 07.2019
Associate of Arts -
Cuyahoga Community College