Kennady D White
Spring,TX
Summary
Dynamic and growth-focused Patient Service Lead with Compass Group at Memorial Hermann The Woodlands Medical Center with three years of progressive leadership experience in food and nutrition patient services. Proven ability to lead with clarity, consistency, and care, fostering structured and accountable team environments that elevate both patient satisfaction and operational efficiency. Adept at optimizing workflows, supporting staff development, and driving continuous improvement across patient-facing functions. Committed to creating a positive, high performing culture rooted in empathy, transparency, and measurable results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Service Lead
Morrison Healthcare at Memorial Hermann The Woodlands Medical Center
The Woodlands, TX
12.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Call Center Supervisor
Morrison Healthcare at Memorial Hermann The Woodlands Medical Center
The Woodlands, TX
12.2023 - 10.2024
- Supervised nutrition operators to ensure proper scripting in patient and nursing staff interactions.
- Maintained comprehensive records of supplement and tube feeding orders prescribed by medical staff.
- Monitored daily tasks for each operators workflow. Conducted regular coaching sessions and team meetings.
- Guided new staff in mastering software applications and understanding company regulations.
Nutrition Operator
Morrison Healthcare at Memorial Hermann The Woodlands Medical Center
The Woodlands, TX
01.2023 - 12.2023
- Follows proper telephone etiquette and procedures when interacting with patients, healthcare professionals and visitors.
- Offers meal selections allowed according to the patient’s prescribed diet, food allergies, sensitivities and additional preferences.
- Assists in patient concerns or complaints.
- Trained new staff on operational procedures and dietary guidelines effectively.
- Interacts with nursing to ensure patients diet prescriptions are accurate and patients needs are met.
Patient Dining Associate
Morrison Healthcare
The Woodlands, TX
06.2022 - 01.2023
- Maintained cleanliness and sanitation standards in kitchen area, promoting a safe environment. Along with retrieving trays from patients rooms.
- Trained new Dining Associates on best practices and company policies.
- Help patients understand their selections for each meal according to their nutritional requirements or restrictions.
- Worked with culinary team to assemble meals accurately following the patients meal ticket and delivering trays in a timely manner.
Sales Associate
JCPenney
The Woodlands, TX
08.2021 - 01.2022
- Maintained organized merchandise displays to promote sales and improve store aesthetics.
- Handled cash transactions while being in compliance to company cash handling policies, ensuring accuracy.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Dental Assistant
Cypress Orthodontic and Pediatric Dentistry
Cypress, TX
11.2018 - 01.2022
- Assisted dental professionals during procedures, ensuring patient comfort and safety.
- Prepared treatment rooms by sterilizing instruments and maintaining cleanliness standards.
- Managed patient records efficiently, ensuring accurate documentation and confidentiality.
- Educated patients on oral hygiene practices.
- Supported inventory management by tracking supplies and placing orders as needed.
Education
Dental Assisting Certificate -
The College of Health Care Professions
Houston, TX09.2018
No Degree - Early Childhood Education
Lone Star College Montgomery
Conroe, TXHigh School Diploma -
Kubasaki High School
Okinawa, Japan06.2016
Skills
- Staff training and coaching
- Teamwork and collaboration
- Clear and compassionate communicator
- Critical thinking
- Computer software skills
- Solution-focused
- Workflow optimization
Accomplishments
- Software launch from care4 to Epic.
- Rolled out a brand new menu patient services menu along with VIP options.
- Launched Jabber/Cisco phone system in call center
- Lead patient services team through a code grey
- Created more efficient workflows for nutrition operators
Certification
- Patient Program Certification
- TABC-Texas Alcoholic Beverage Commission
- ServSafe Food Handlers
- Dental Assisting Certification
Timeline
Patient Service Lead
Morrison Healthcare at Memorial Hermann The Woodlands Medical Center
12.2024 - Current
Call Center Supervisor
Morrison Healthcare at Memorial Hermann The Woodlands Medical Center
12.2023 - 10.2024
Nutrition Operator
Morrison Healthcare at Memorial Hermann The Woodlands Medical Center
01.2023 - 12.2023
Patient Dining Associate
Morrison Healthcare
06.2022 - 01.2023
Sales Associate
JCPenney
08.2021 - 01.2022
Dental Assistant
Cypress Orthodontic and Pediatric Dentistry
11.2018 - 01.2022
Dental Assisting Certificate -
The College of Health Care Professions
No Degree - Early Childhood Education
Lone Star College Montgomery
High School Diploma -
Kubasaki High School