Kennedi Beck
Memphis,TN
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Material Handler
Veryable
08.2022 - Current
- Enhanced warehouse efficiency by organizing materials and implementing inventory management systems.
- Reduced order processing time with streamlined material handling procedures.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Increased productivity, utilizing forklifts and other material handling equipment effectively.
Customer Service Representative
HomeDepot
06.2021 - 03.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Server
Raffertys
06.2019 - 08.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Sales Associate
Footlocker
08.2018 - 02.2019
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Cashier
Wendy's
06.2017 - 01.2018
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
High School Diploma -
Whitehaven High School
Memphis, TN05.2018
Skills
- Shipping Documentation
- Delivery Tracking
- Writing
- Communications
- Cycle Counting
- Data Entry
- Call Management
- Food Inspection
Timeline
Material Handler
Veryable
08.2022 - Current
Customer Service Representative
HomeDepot
06.2021 - 03.2022
Server
Raffertys
06.2019 - 08.2021
Sales Associate
Footlocker
08.2018 - 02.2019
Cashier
Wendy's
06.2017 - 01.2018
High School Diploma -
Whitehaven High School
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