KENNEDI FISHER
Case Management Professional
Pickerington,OH
Summary
Highly communicative individual identifies issues and make the best decisions regarding course of treatment. Disciplined Caseworker with expertise in data confidentiality and client education and promoting experience working with culturally diverse families.
Overview
6
6
years of professional experience
Work History
Ongoing Caseworker
Franklin County Children Services
Columbus, OH
09.2025 - Current
- Manage a 10+ high-volume caseload while maintaining accurate and detailed documentation in systems such as SACWIS
- Review, verify, and process client information to ensure compliance with state and federal regulations
- Coordinate services with healthcare providers, including assisting with Medicaid-related services and coverage for children
- Generate reports, case notes, and official documentation to support case planning and service delivery
- Communicate with clients and families to address concerns and explain program requirements
Salon Manager & Licensed Cosmetologist
Jacob Christian Salon
Reynoldsburg, Ohio
01.2024 - Current
- Oversee daily operations including scheduling, inventory management, and client service coordination
- Manage 8+ high-volume client interactions while ensuring customer satisfaction
- Supervise staff and support team performance and development
- Resolve customer concerns and maintain accurate client records and appointments
- Managed cash flow, business transactions, banking, and accounting processes.
Customer Service Representative
Nordstrom
Columbus, Ohio
12.2021 - 02.2023
- Provided high-volume customer support and resolved issues professionally
- Processed 20 transactions daily while following company policies
- Assisted customers with returns, exchanges, and product recommendations
Administrative Assistant
Echo Manor
Pickerington, Ohio
11.2020 - 12.2021
- Maintained confidential resident records in compliance with HIPAA regulations
- Assisted with admissions, discharge paperwork, and administrative documentation
- Scheduled appointments, meetings, and resident care conferences
- Answered 40+ multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Bachelor of Science - Human Development and Family Studies
The Ohio State University
Columbus, OH01-2024
High School Diploma -
Pickerington High School
Pickerington, OH01-2020
Skills
- Customer Service Excellence
- Data Management & Entry
- Microsoft Office Suite ( Word, Excel, PowerPoint)
SACWIS experience
- Client interaction
- Administrative support
Timeline
Ongoing Caseworker
Franklin County Children Services
09.2025 - Current
Salon Manager & Licensed Cosmetologist
Jacob Christian Salon
01.2024 - Current
Customer Service Representative
Nordstrom
12.2021 - 02.2023
Administrative Assistant
Echo Manor
11.2020 - 12.2021
Bachelor of Science - Human Development and Family Studies
The Ohio State University
High School Diploma -
Pickerington High School