Kennedi Hallberg

• Spearheaded the development, launch, and operational management of a new home care division for James L. West Center for Dementia Care, a highly respected nonprofit organization serving older adults and families throughout North Texas for more than three decades.

• Built the department from inception, establishing all operational infrastructure, workflows, procedures, documentation systems, and service delivery standards necessary to successfully launch and sustain the program.

• Served as the sole administrative and operational leader of the division, maintaining full responsibility for all aspects of business operations, strategic growth, regulatory compliance, workforce development, client services, and financial administration.

• Authored and implemented all state-required policies, procedures, forms, admission packets, employee handbooks, compliance documentation, operational protocols, and quality assurance processes required for licensure and ongoing regulatory compliance.

• Partnered directly with executive leadership and the Chief Executive Officer to develop long-term growth strategies, operational objectives, business development initiatives, and organizational best practices.

• Successfully grew monthly departmental revenue from $0 to nearly $20,000 within the first year of operation, establishing a strong foundation for continued organizational growth and long-term sustainability.

• Independently managed the complete client acquisition and admissions process, including business development, lead generation, intake assessments, service consultations, home safety evaluations, care planning, onboarding, and ongoing client relationship management.

• Conducted extensive weekly travel throughout the Dallas-Fort Worth metropolitan area to meet with prospective clients, current families, referral partners, healthcare providers, case managers, social workers, discharge planners, and community organizations.

• Developed and maintained strategic referral partnerships with physicians, hospitals, rehabilitation facilities, senior living communities, home health agencies, hospice organizations, insurance providers, and other healthcare professionals to expand community presence and drive sustainable business growth.

• Led all recruitment initiatives including workforce planning, candidate sourcing, interviewing, hiring, onboarding, orientation, training, coaching, performance management, and employee retention efforts.

• Developed comprehensive caregiver training programs designed to ensure service excellence, regulatory compliance, client satisfaction, and consistency of care delivery.

• Managed all payroll administration, billing processes, accounts receivable activities, invoicing, revenue tracking, financial reporting, and administrative operations for the division.

• Oversaw scheduling coordination, workforce management, service implementation, documentation review, and quality assurance initiatives while maintaining exceptional organizational efficiency.

• Directed all marketing, brand awareness, community outreach, networking, and social media initiatives to increase visibility, strengthen referral relationships, and establish the program as a trusted resource within the community.

• Represented the organization at industry conferences, professional development events, networking functions, educational seminars, and community engagement opportunities to remain informed on industry trends, regulatory updates, best practices, and emerging opportunities for growth.

• Demonstrated exceptional adaptability and organizational leadership by successfully balancing executive-level operational responsibilities, client services, workforce management, compliance oversight, financial administration, business development, and community engagement simultaneously.

• Established a reputation for professionalism, responsiveness, and relationship-driven leadership, resulting in strong referral partnerships, positive client outcomes, and sustained organizational growth.

KEY ACHIEVEMENTS

• Launched and operationalized an entirely new service line from concept to implementation.

• Increased monthly revenue from $0 to nearly $20,000 within the program's first year.

• Created all operational, compliance, admissions, and employee documentation from scratch.

• Functioned as a one-person administrative department while simultaneously managing staff, clients, financial operations, compliance requirements, and business development activities.

• Reported directly to the Chief Executive Officer and served as a key contributor to strategic planning, operational decision-making, and organizational growth initiatives.

• Successfully established the home care division as a respected and trusted extension of the James L. West Center for Dementia Care mission and brand throughout the North Texas community.

• Partnered with executive leadership to support organizational growth, workforce development initiatives, and strategic operational objectives across multiple departments.

• Led full-cycle recruitment efforts including candidate sourcing, interviewing, hiring, onboarding, orientation, and employee integration to support organizational staffing needs.

• Developed and implemented employee training programs, onboarding procedures, and workforce development initiatives designed to improve employee engagement, retention, and performance.

• Served as a key resource for employees and leadership regarding workplace policies, employee relations matters, performance concerns, conflict resolution, and professional development opportunities.

• Assisted with development, implementation, and ongoing administration of company policies, procedures, and compliance initiatives to support organizational standards and regulatory requirements.

• Collaborated with department leaders to identify operational challenges, improve internal processes, and enhance overall organizational efficiency.

• Supported leadership with workforce planning, staffing projections, succession planning, and talent development strategies to ensure long-term organizational success.

• Participated in management meetings and strategic planning discussions, providing recommendations related to employee engagement, operational effectiveness, and organizational growth.

• Assisted in maintaining personnel records, onboarding documentation, training records, and employee files while ensuring confidentiality and compliance with company standards.

• Fostered a positive workplace culture through employee recognition, communication initiatives, team-building efforts, and leadership support.

• Worked cross-functionally with operations, administration, recruiting, and leadership teams to improve communication, streamline workflows, and strengthen organizational performance.

KEY ACCOMPLISHMENTS

• Supported executive leadership in organizational growth initiatives and workforce development strategies.

• Played an integral role in recruitment, onboarding, and employee engagement efforts across the organization.

• Contributed to operational improvements that enhanced efficiency, communication, and employee satisfaction.

• Served as a trusted liaison between leadership and staff, helping cultivate a positive and productive workplace environment.

• Directed front office operations for a high-volume service environment, ensuring exceptional customer experiences and efficient daily operations.

• Managed appointment scheduling, client communications, customer retention efforts, and conflict resolution processes.

• Trained, mentored, and supported front desk staff while promoting company standards and service excellence.

• Addressed escalated customer concerns with professionalism and empathy, successfully transforming challenges into positive client experiences.

• Assisted with sales initiatives, membership growth, and client relationship management efforts.

• Managed patient registration, scheduling, insurance verification, appointment coordination, and medical record documentation within a fast-paced healthcare environment.

• Served as a primary point of contact for patients, physicians, nursing staff, and external healthcare partners.

• Ensured accuracy of patient information, insurance documentation, and appointment scheduling while maintaining HIPAA compliance.

• Assisted in improving patient experiences through professional communication, problem-solving, and administrative support.

• Delivered direct patient care and clinical support within a hospital setting while collaborating with physicians, nurses, and interdisciplinary healthcare teams.

• Monitored vital signs, documented patient information, and assisted with treatments and procedures.

• Supported patient safety initiatives and contributed to high-quality patient outcomes through attentive and compassionate care.

• Developed strong communication and crisis-management skills while working in a fast-paced, high-pressure healthcare environment.

• Directed all daily operations of a high-volume retail location, maintaining accountability for financial performance, operational efficiency, customer satisfaction, and team development.

• Led recruitment, interviewing, hiring, onboarding, training, coaching, and performance management efforts for a diverse team of employees.

• Managed workforce scheduling, labor allocation, and staffing strategies to ensure operational coverage while maximizing productivity and controlling labor costs.

• Oversaw inventory management, purchasing controls, merchandising execution, loss prevention initiatives, and operational compliance standards.

• Maintained responsibility for cash management, financial reconciliation, daily deposits, revenue reporting, and adherence to company financial controls.

• Developed and mentored team members through performance coaching, leadership development, and ongoing training initiatives, fostering a culture of accountability and customer service excellence.

• Monitored key performance indicators and operational metrics to identify opportunities for improved efficiency, increased sales performance, and enhanced customer satisfaction.

• Resolved complex customer concerns and operational challenges while maintaining a positive customer experience and protecting brand reputation.

• Ensured compliance with company policies, safety standards, and operational procedures while maintaining a clean, organized, and customer-focused environment.

• Successfully balanced multiple priorities in a fast-paced, high-volume environment while leading teams, managing resources, and achieving organizational objectives.

KEY ACCOMPLISHMENTS

• Managed all operational, financial, and personnel functions for a high-volume retail location.

• Led employee development initiatives that improved team performance, accountability, and customer service standards.

• Maintained strict financial controls and operational compliance while supporting revenue-generating activities.

• Developed strong leadership, operations management, workforce planning, and business administration skills that continue to support executive-level responsibilities today.

CORE COMPETENCIES

Operations Management • Team Leadership • Employee Development • Financial Oversight • Budget Accountability • Scheduling & Workforce Planning • Customer Experience • Inventory Management • Process Improvement • Conflict Resolution • Performance Management • Business Operations

• Supported physicians and nursing staff in delivering specialized oncology care to patients undergoing cancer treatment.

• Obtained patient histories, recorded vital signs, prepared examination rooms, and assisted with clinical procedures.

• Administered medications and treatments under physician supervision while ensuring patient comfort and safety.

• Coordinated clinical documentation, patient education, and treatment preparation activities.

• Demonstrated compassion, professionalism, and attention to detail while supporting patients through complex medical treatments.

• Assisted residents with daily living activities including bathing, dressing, mobility assistance, and personal care needs.

• Monitored and documented resident health conditions while collaborating with nursing staff to support quality care outcomes.

• Built meaningful relationships with residents and families through compassionate, resident-centered care

• Supported daily store operations for a high-volume retail environment, ensuring exceptional customer experiences and operational efficiency.

• Assisted with employee supervision, coaching, training, onboarding, and performance development while fostering a positive and collaborative team culture.

• Served as a key member of store leadership, helping oversee scheduling, shift coverage, opening and closing procedures, inventory management, and cash handling operations.

• Monitored sales performance and assisted with implementing strategies to increase revenue, improve customer satisfaction, and support company objectives.

• Resolved customer concerns and escalated issues professionally, utilizing strong communication and conflict resolution skills to maintain positive client relationships.

• Assisted with inventory control, merchandising initiatives, stock management, and visual presentation standards to maximize sales opportunities and maintain brand consistency.

• Supported hiring efforts by participating in candidate interviews, onboarding activities, and employee training programs.

• Maintained accountability for operational standards, loss prevention procedures, workplace safety, and compliance with company policies.

• Consistently balanced administrative responsibilities, customer service priorities, and team leadership duties in a fast-paced retail environment.

• Developed strong organizational, leadership, and relationship-building skills that continue to support success in operations, administration, and client-facing leadership roles