Kennedi Hutchins
Atlanta,GA
Summary
Organized and dependable Human Resource professional with proven success in improving operations and solving problems. Proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
7
7
years of professional experience
Work History
Talent Data Coordinator/HR Partner
TRC Staffing Services, Inc(assigned To Chick-fil-A)
02.2023 - Current
- Supports onboarding activities of all Chick-fil-A Inc. new hires
- Communicate with CFA, Inc. Talent Acquisition and various onboarding teams the onboarding status of staff new hires
- Work cross-functionally and leverage relationships to support the new hire process with stakeholders
- Provide general end-user support for inquiries and issues by troubleshooting
- Process employee job change transactions (i.e Hire, promotion, transfers, etc.)
- Utilize advanced Microsoft Office skills to create audits and reports
- Assist in documenting company process changes
- Handle highly confidential information
HR Specialist III
IST Management Services
03.2021 - 02.2023
- Performed centralized HR functions
- Ensured accurate and timely completed tasks
- Approved new hire candidate offer letters
- Supported over 1,500 employees nationwide
- Processed new employees using onboarding systems/software created by IST
- Fulfilled receptionist duties as needed
- Analized sales compliance, reporting, and auditing
- Conducted criminal background checks for potential candidates
- Ensured successful and complete pre-employment drug screens
- Assisted field managers with HR related questions and situations
- Utilized HR functions in ADP
- Conducted new hire orientation for corporate and field employees
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Developed and implemented onboarding and orientation programs for new employees.
- Collaborated with managers to identify and address employee relations issues.
FC Associate I
Amazon Sortation Center
01.2022 - 07.2022
- Received and sorted packages
- Prepared customer orders for delivery
- Utilized scanners, computers, and handheld printers to prepare orders/packages
- Followed safety regulations to maintain safe work environment.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Maintained clean, orderly work environment free of hazards.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
LDP Trainer
Chick-fil-A Windy Hill
08.2020 - 03.2021
- Personalized customer service interactions
- Maintained a working knowledge of daily operations
- Conducted new employee development
- Provided personal coaching for employees.
- Greeted guests pleasantly and answered menu questions.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Operated register to process payments and collect cash payment for order totals.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Cultivated warm relationships with regular customers.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Delivery Driver
Tiff’s Treats
04.2020 - 08.2020
- Prepared over 50 dessert orders daily
- Delivered packages to customer doorsteps and business offices in a timely manner.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
Resident Assistant
Alabama State Housing & Residence Life
08.2018 - 03.2020
- Daily and nightly supervision of a floor of 50 freshmen girls
- Responsible for the safety and well-being of the residents in the residence hall
- Carefully and calmly handled upset students and parents with the proper policies and procedures
- Solved problems by applying calm and negotiable methods.
- Responded to room transfers, incident reports, and maintenance requests.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
- Mediated conflict resolution with roommates and other residence hall members to promote peace, order and positive relationships.
- Provided crisis intervention and support services to students to minimize intensity of emotional, mental and behavioral reactions to crisis.
- Established and enforced residence hall policies and quiet hours to establish safe and respectful living environment.
- Developed and implemented programs, study groups and mentoring to promote student success.
- Communicated with parents, guardians and other family members to provide briefings of residence hall policies and student progress.
Front Desk Intern
Atlanta Marriott Marquis
06.2019 - 08.2019
- Provided guests with room and hotel information, directions, amenities, and local interests
- Answered all guests' messages, requests, questions, and concerns
- Welcomed and acknowledged all guests with a sincere and warm attitude
- Monitored club lounge access, service and safety of the guests.
- Maintained clean and organized front desk areas to uphold polished company image.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Used internal software to process reservations, check-ins and check-outs.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
B.A. - Communication Studies
Alabama State University
Montgomery, AL05.2020
Skills
- Leadership
- Microsoft Office 365
- Google (Docs, Sheets, Slides, etc)
- ADP
- ICIMS
- First Advantage Background & Drug Screening
- Workday
- Attention to Detail
- Smartsheet Administration
- ServiceNow Ticketing Tracker
- 5 years of Customer Satisfaction
- Data Reporting
- HIPAA Guidelines
- Workflow Processes
- Electronic Filing System
- Cash Register Operations
- Administrative Support
- Active Learning
- Employee Communications
- Verifying Dates
- Investigative Research
- Office Organization
- Data Operations
Timeline
Talent Data Coordinator/HR Partner
TRC Staffing Services, Inc(assigned To Chick-fil-A)
02.2023 - Current
FC Associate I
Amazon Sortation Center
01.2022 - 07.2022
HR Specialist III
IST Management Services
03.2021 - 02.2023
LDP Trainer
Chick-fil-A Windy Hill
08.2020 - 03.2021
Delivery Driver
Tiff’s Treats
04.2020 - 08.2020
Front Desk Intern
Atlanta Marriott Marquis
06.2019 - 08.2019
Resident Assistant
Alabama State Housing & Residence Life
08.2018 - 03.2020
B.A. - Communication Studies
Alabama State University
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