Kennedi Koralek
Dick’s House of Sport
Olathe,KS
1
Certification
9
years of professional experience
I am a dedicated Loyalty Advisor with expertise in fostering customer relationships and addressing needs to enhance overall experience. I collaborate with my team to uphold company standards and ensure consistent service delivery. I am committed to building a strong team environment and establishing meaningful connections with customers and the community.
Work History
Loyalty Advisor
10 Months- Managed and supported a team of 20+ employees, delegating daily tasks and coordinating store operations
- Analyzed daily store metrics to identify trends, improve performance, and support operational goals
- Resolved customer needs and concerns while providing sports-specific services and creating a positive customer experience
- Managed cash office responsibilities, including cash balances and ensuring financial accuracy
Lead Customer Service Specialist
3 Years 8 Months- Trained new employees, assisted with customer concerns, and supported store events and daily operations
- Handled customer transactions, maintained financial accuracy, and provided customer service during busy hours
- Restocked merchandise, supported apparel operations, and kept the store organized
Eligibility Center International Seasonal
4 Months- Analyzed transcripts to verify eligibility and ensure compliance with applicable regulations
- Supported student-athletes from diverse backgrounds and adapted to different languages and experiences
- Cultivated strong relationships across institutions to improve collaboration in fast-paced environments.
Job Shadow
- Outlined event plans for the in-game host
- Supported initiatives to engage fans and strengthen loyalty
- Promoted Sporting Kansas City by highlighting Adidas brand presence
Cashier
1 Year 4 Months- Assisted in identifying customer needs through direct interactions
- Adjusted schedule and took on extra shifts to support operational demands
- Managed register operations, ensuring financial accuracy
Management Trainee
11 Months- Supported supervisors in efficient game setup, ensuring smooth operations
- Compiled game statistics, operated scoreboards, and coordinated concessions
- Monitored sportsmanship of opponents during games
Education
Bachelor of Business Administration - Business Administration
Minor - Sports Management
Skills
Retention strategies
Effective communication
Active listening
Data analysis
Critical thinking
Organization and time management
Integrity
Certification
- Front Office Sports: Responsible Gaming Essentials & Modern Ticketing Essentials
- LinkedIn Learning: Emerging Leader Foundations, Communicating Across Cultures, Management & Leadership Learning Pathway
Timeline
Loyalty Advisor
Dick’s House of Sport
12.2025 - CurrentRead More
Eligibility Center International Seasonal
National Association of Intercollegiate Athletics
06.2025 - 10.2025Read More
Job Shadow
Sporting Kansas City
04.2025 - 04.2025Read More
Lead Customer Service Specialist
Dick's Sporting Goods, Inc
04.2022 - 12.2025Read More
Cashier
JC Penny Co
05.2020 - 09.2021Read More
Management Trainee
Ellsworth Recreational Department
06.2017 - 05.2018Read More
University of Kansas
Minor from Sports Management
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University of Kansas
Bachelor of Business Administration from Business Administration
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