Kennedie Hyde

- providing expert product advice, actively engaging shoppers in the aisles, restocking shelves, managing inventory, and maintaining a safe, clean department.

• Greeting customers and asking open-ended project questions, and recommending the best products and materials.
• Explaining features, benefits, and steps for DIY projects across assigned and adjacent departments.
• Processing special orders, promoting credit/protection plans, and arranging installed sales or deliveries.
• Front-facing products, restocking shelves, being able to handle heavy lifting (when required), and maintaining a safe workspace.

• Customer service representative with a strong background in customer service and sales techniques.
• Demonstrates expertise in order fulfillment, customer engagement, and maintaining operational efficiency.
• Adept at promoting services, managing transactions, and ensuring customer satisfaction.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.

• Serving customers by helping them select products
• Drives sales through engagement of customers, suggestive selling, and sharing product knowledge
• Greeting and receiving customers in a welcoming manner
• Responding to customers' questions
• Directing customers by escorting them to racks and counters
• Providing outstanding customer service
• Documenting sales by creating or updating customer profile records
• Managing financial transactions
• Processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards
• Alerting management of potential security issues
• Assisting with inventory, including receiving and stocking merchandise
• Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest
• Upsold additional items based on customer interests and needs.
• Demonstrated product features and benefits for customers' needs.
• Assisted customers with product selection, sizing and styling.

• Fulfill customer orders by reviewing orders; locating, preparing, and packaging merchandise
• Ensuring the accuracy of orders prior to pick up; making appropriate product substitutions and consulting with customers as needed to ensure satisfaction and following up on out-of-stock merchandise
• Organize and maintain the area by following company safety, cleaning, and operating procedures
• Utilizing equipment appropriately, setting up displays, maintaining modular integrity, receiving, sorting, staging, and delivering merchandise
• Help generate new business and associated revenue by actively promoting department services and offerings to customers
• Responding to customer inquiries and requests, helping customers register for department services, and soliciting feedback from customers about their online shopping experience

• Use cleaning equipment and supplies to maintain a high standard of cleanliness for the businesses and homes
• Handle service request, and correcting issues with clients
• Ensure that all employees adhere to corporate processes and safety standards
• Train and support new team members