Kennedy Clark
Campbellsville,KY
Summary
Proactive Senior Service Specialist, Bank Teller, and On-Call Branch Office Administrator with extensive experience efficiently managing high-pressure situations and fostering strong relationships with stakeholders. Skilled in service delivery optimization, transaction processing, and team collaboration. Committed to enhancing customer satisfaction and operational efficiency through effective communication and organizational skills.
Overview
5
5
years of professional experience
Work History
Senior Service Specialist
Edward Jones
02.2022 - Current
- Efficiently managed high-pressure situations, providing prompt resolutions while maintaining a calm demeanor under stress.
- Established a strong rapport with key stakeholders through regular meetings and open lines of communication.
- Championed internal collaboration efforts, fostering a positive work environment conducive to innovation and teamwork among colleagues.
- Mentored junior team members to improve their skills and overall performance in the workplace.
Bank Teller
Greenville National Bank
08.2020 - 02.2022
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
On-Call Branch Office Administrator
Edward Jones
06.2019 - 08.2020
- Updated client records accurately, maintaining up-to-date profiles that facilitated efficient service delivery from financial advisors.
- Facilitated prompt resolution of customer issues, working closely with financial advisors to address their concerns in a timely manner.
- Streamlined office operations by managing appointment scheduling and maintaining an organized filing system.
Education
High School Diploma -
Princeton Community High School
Princeton, IN 05.2019
Skills
- Service Delivery Optimization
- Multitasking and Organization
- Excellent Communication
- Computer Skills
- Team Collaboration
Timeline
Senior Service Specialist
Edward Jones
02.2022 - Current
Bank Teller
Greenville National Bank
08.2020 - 02.2022
On-Call Branch Office Administrator
Edward Jones
06.2019 - 08.2020
High School Diploma -
Princeton Community High School
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