Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kennedy Cummings

Tampa,FL

Summary

Reliable Medical Technologist with current ASCP certification and excellent clinical laboratory skills. Successful at conducting and analyzing laboratory assays with high level of accuracy.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Medical Lab Assistant- Microbiology/Bacteriology

BayCare Medical Group
Tampa, FL
07.2023 - Current
  • Evaluated and processed biological specimens to support accurate and appropriate testing procedures.
  • Properly documented all variables relative to specimen processing.
  • Used appropriate collection and processing procedures to avoid inadequate specimens and promote reliability of blood products.
  • Followed standard precautions using personal protective equipment as required.
  • Utilized Laboratory Information Systems (LIS) for the entry and retrieval of patient data, improving efficiency.
  • Cleaned and sterilized lab area, tools and equipment.
  • Maintained patient, specimen and tracking data using laboratory computer system.
  • Engaged in the collection and processing of biological specimens, ensuring sample integrity.
  • Organized laboratory workflows to maximize efficiency and productivity.
  • Engaged in the troubleshooting and resolution of technical problems with laboratory equipment and assays.
  • Coordinated prioritization, receipt and delivery of laboratory specimens.

Customer Service Representative

Home Shopping Network
Tampa, FL
10.2022 - 07.2023
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Developed positive relationships with customers through friendly interactions.
  • Updated databases with new and modified customer data.
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Customer Service Representative

Nestle USA
Brandon, FL
06.2020 - 10.2021
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Strengthened customer retention by offering discount options.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Education

Graduate Certificate - Medical Laboratory Science

Hillsborough Community College
Tampa, FL
12-2024

Bachelor of Science - Biology

Florida Agricultural And Mechanical University
Tallahassee, FL
05-2020

Skills

  • Patient confidentiality
  • Sterile technique
  • Laboratory safety protocols
  • Laboratory information systems
  • Biohazard waste disposal
  • Medical terminology proficiency
  • Adaptable to change
  • Slide staining
  • Sample preparation
  • Reagent handling
  • Microscope operation
  • Lab safety procedures
  • Microbiology techniques
  • Specimen Processing

Certification

  • ACSP Certified
  • State of Florida Clinical Laboratory Technologist License

Timeline

Medical Lab Assistant- Microbiology/Bacteriology

BayCare Medical Group
07.2023 - Current

Customer Service Representative

Home Shopping Network
10.2022 - 07.2023

Customer Service Representative

Nestle USA
06.2020 - 10.2021

Graduate Certificate - Medical Laboratory Science

Hillsborough Community College

Bachelor of Science - Biology

Florida Agricultural And Mechanical University

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Kennedy Cummings