KENNEDY DAVIS
Little Rock,Arkansas
Summary
Experienced software engineer seeking a dynamic opportunity with a thriving team. Expertise and extensive background in software engineering can be leveraged to tackle challenging projects and contribute to the growth of the organization. Committed to delivering high-quality solutions and staying up-to-date with the latest industry trends. Strong problem-solving skills and passion for innovation drive success.
Overview
3
3
years of professional experience
Work History
Starbucks
Barista, Starbucks
Little Rock, AR
08.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Party Host
DEFY Little Rock
Little Rock, AR, US
10.2022 - Current
- Recognized and rewarded outstanding work performance to foster a positive and collaborative customer service culture
- Provided a superior customer experience in order to build a loyal customer base
- Communicated with customers, management, and the sales team to better understand their needs and make recommendations
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
- Checked in on guests to ensure that they were satisfied with their meals and suggested additional items to boost restaurant sales
- Accomplishments
- Process Improvement: Created new departmental procedures manual
- Assessed organizational training needs
- Competitive Analysis: Performed competitive analysis to make recommendations for future company growth
Customer Service Representative
City of Little Rock
Little Rock, AR
04.2023 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Bachelor Of Science - Exercise Science
Arkansas State University
Jonesboro, ARHigh School -
Bryant High School
Bryant, AR01.2024
Skills
- Client-focused
- Quick learner
- Creative problem solving
- Friendly, positive attitude
- Attention to detail
- Time management
- Multitasking
- Critical thinking
- Computer skills
- Organization and time management
- Problem resolution
- Verbal communication
Accomplishments
- Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
Timeline
Starbucks
Barista, Starbucks
08.2023 - Current
Customer Service Representative
City of Little Rock
04.2023 - 08.2023
Party Host
DEFY Little Rock
10.2022 - Current
High School -
Bryant High School
Bachelor Of Science - Exercise Science
Arkansas State University