KENNEDY FLOOD
Norfolk,US
Summary
I am currently a nursing student with clinical experience and a desire to take on new challenges. I am highly-motivated with a strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
6
6
years of professional experience
Work History
Nursing Assistant
The Key Senior Corp
Virginia Beach, US
10.2020 - Current
- Delivered assistance to elderly clients in daily activities including bathing, dressing, physical transfers, and care for incontinence
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
Customer Service Representative
RightPro Staffing
Remote, Va
05.2021 - 03.2023
- WFH contract position helping providers confirm eligibility for mental health benefits for members
- Advising providers and members of claim denials
- As well as assisting provider with benefits for individual insurance policies.
Customer Escalation Specialist
Conduent
Chesapeake, VA
11.2019 - 02.2021
- Inbound call center rep helping members with benefit inquiries and providing standard information requested
- Take escalated calls and provide resolution for members
- Identifies customer needs by referring to case notes and examining each as a specific case
- Completing callbacks in a timely manner
- Provide timely coaching and feedback to the team members to enhance performance.
Medical Assistant
Norfolk Pediatrics
Norfolk, VA
06.2018 - 08.2019
- Verify patient information by interviewing patient
- Generates revenues by recording billing information of services rendered, completing insurance forms, responding to insurance and other third-party inquiries
- Prepares patients for examination by performing preliminary physical tests, taking Vitals.
Education
Associate of Science - Nursing
Bryant & Stratton College
12-2024
CNA -
Training Solutions
01.2023
Phlebotomy -
Tidewater Community College/City of Virginia Beach Joint-Use Library
01.2021
Skills
- Ability to Multitask
- Effective Time Management
- Customer Service
- HIPPA guidelines
- Medical Terminology Knowledge
- Direct Patient Care
Timeline
Customer Service Representative
RightPro Staffing
05.2021 - 03.2023
Nursing Assistant
The Key Senior Corp
10.2020 - Current
Customer Escalation Specialist
Conduent
11.2019 - 02.2021
Medical Assistant
Norfolk Pediatrics
06.2018 - 08.2019
Associate of Science - Nursing
Bryant & Stratton College
CNA -
Training Solutions
Phlebotomy -
Tidewater Community College/City of Virginia Beach Joint-Use Library
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