Kennedy Ford
Arlington
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Joy Creator
Nothing Bundt cakes
Tonawanda, NY
04.2025 - 03.2026
- Has the ability to understand and carry out oral and written instructions and request clarification when needed.
- Alert, focused, and detail-oriented
- Developed and maintained relationships with vendors, securing necessary resources for event success.
- Managed event budgets, tracking expenses to ensure financial compliance and efficiency.
- Designed promotional materials, enhancing event visibility through strategic marketing initiatives.
Customer Experience Consultant
CarMax
07.2023 - 04.2024
- Guide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery.
- Ensure a seamless transition from online to in-store purchasing to provide a 5-Star world class customer service experience
- Acquired Automotive Sales Licensing in multiple specific states
- Analyzed customer feedback to enhance service delivery and improve overall experience.
Customer Service Representative
All Web Leads
03.2022 - 05.2023
- Engaged in high volume inbound/outbound calls (100+) with consumers looking to compare insurance rates. Performed a needs analysis to identify best insurance package.
- Conducted CSAT customer experience calls to ensure high net promoter score.
- Resolved customer inquiries through multiple communication channels, ensuring consistent service quality.
Education
High school Graduate -
Timberview High School
Mansfield, Tx06-2017
Skills
- Written communication
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Follow-up skills
- Product knowledge
- Microsoft Office Suite
- De-escalation techniques
Timeline
Joy Creator
Nothing Bundt cakes
04.2025 - 03.2026
Customer Experience Consultant
CarMax
07.2023 - 04.2024
Customer Service Representative
All Web Leads
03.2022 - 05.2023
High school Graduate -
Timberview High School