Kennedy Fox
Snowmass Village,Colorado
Summary
Attentive, hardworking, and passionate career-seeker with strong interpersonal skills. Ready to help a team achieve organizational goals. Responsible and dependable candidate successful at managing multiple priorities while maintaining a tireless work ethic and showcasing a positive attitude.
Overview
5
5
years of professional experience
Work History
Group & Tour Services Lead Agent
Aspen Skiing Company
10.2021 - Current
- Provide exemplary guest service at all times, assisting staff with challenging situations, adapting to and embracing variable circumstances and creating positive guest experiences.
- Assist in supporting the winter operations for Group & Tour Services team by collaborating with domestic and international Sales Managers to build, maintain and expand relationships with travel partners and continue increasing sales.
- Train and regularly mentor associates on performance-oriented strategies and customer service techniques.
- Follow through with client requests to timely resolve conflicts.
- Actively listen to customers, handle concerns quickly and escalated major issues to supervisor.
Global Sales Coordinator
Aspen Snowmass
06.2023 - 10.2023
- Provide administrative assistance to the VP and Director of International Sales & Marketing and coordinates internal administrative tasks and projects for the global sales team.
- Manage travel partner contracting via Salesforce, manage the sales shipping account and assist in marketing project coordination and timelines in conjunction with other departments.
- Fulfill and track comp lift, lesson and rental requests for market directors
- Support email programs including press releases and travel industry updates
Frontline Agent
Aspen Skiing Company
06.2022 - 09.2022
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Utilized customer service skills to resolve customer complaints and provide timely and accurate information.
Teacher's Assistant
WSU Children's Center
07.2019 - 03.2020
- Provided support to lead teachers and monitored children during group play.
- Used various teaching techniques to handle different age groups effectively and efficiently.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
Education
Bachelor of Arts - Strategic Communication
Washington State University
Pullman, WA12.2021
Associates Arts -
Spokane Falls Community College
Pullman, WA06.2019
Skills
- Organized
- Patient
- Charming and friendly
- Works very well with others
- Strong computer proficiency
References
- Caroline Heivly
Manager - Group and Tour Services
Aspen Skiing Company
cheivly@aspensnowmass.com
970-923-0554 Office
207-451-7306 Cellphone
- Ryan Eliason
Assistant Manager- Group and Tour Services
Aspen Skiing Company
reliason@aspensnowmass.com
970-923-0554 Office
814-218-2133 Cellphone
Timeline
Global Sales Coordinator
Aspen Snowmass
06.2023 - 10.2023
Frontline Agent
Aspen Skiing Company
06.2022 - 09.2022
Group & Tour Services Lead Agent
Aspen Skiing Company
10.2021 - Current
Teacher's Assistant
WSU Children's Center
07.2019 - 03.2020
Bachelor of Arts - Strategic Communication
Washington State University
Associates Arts -
Spokane Falls Community College
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