Summary
Overview
Work History
Education
Skills
Additional Information
Websites
Timeline
Generic

Kennedy Havens

Houston,TX

Summary

I am dedicated to maximizing customer satisfaction and retention by being focused on individual customer needs. I can handle questions smoothly and am able to resolve concerns with my problem-solving abilities and attention to detail. Further, I can handle multiple tasks simultaneously, and I manage my time in such a manner that I can consistently meet performance targets.

Overview

2
2
years of professional experience

Work History

Sales Associate

Orangetheory Fitness
Houston, TX
05.2023 - 07.2023
  • Promoted Orangetheory Fitness and exercise to potential new members
  • Drove up membership sales by providing detailed facts about the science behind the workouts
  • Provided a positive experience to all members and non-members checking into class
  • Answered phone calls and provided accurate information to the caller

SUMMER CAMP REGISTRAR

Houston Museum of Natural Science
Houston, TX
06.2022 - 08.2022
  • Welcomed museum visitors in a friendly manner, answered general questions posed by customers, and arranged summer camp participation for interested clients
  • Communicated with camp parents through email and phone calls
  • Answered visitor questions, and either resolved customer problems myself or escalated issues to management personnel to satisfy customers
  • Worked with Excel to resolve late unpaid charges

HOSTESS

Stafford's Pier
Harbor Springs, MI
06.2021 - 08.2021
  • Assigned patrons to tables suitable for their needs, as well as appropriate restaurant section rotation
  • Supported servers, food runners, and bussers by keeping the dining area ready for every guest
  • Monitored seating areas and checked restrooms regularly to keep them spotless
  • Worked with front-of-house staff to move tables and adjust the seating to accommodate groups with special requests.

Education

Bachelor of Science - Public Health

TEXAS A&M UNIVERSITY
College Station, TX
05-2025

High School Diploma -

ST AGNES ACADEMY
Houston, TX
05-2021

Skills

  • Statistics Databases
  • Call Answering and Routing
  • Customer Complaint Resolution
  • Visitor and Customer Relations
  • Positive Attitude and Energetic
  • Team Player
  • Warm and Welcoming
  • Problem-Solving Skills

Additional Information

Answered customer questions and provided accurate information about wait times., Assigned patrons to tables suitable for their needs, as well as appropriate restaurant section rotation., Supported servers, food runners, and bussers by keeping the dining area ready for every guest, Monitored seating areas and checked restrooms regularly to keep them spotless., Worked with front-of-house staff to move tables and adjust the seating to accommodate groups with special requests., Welcomed museum visitors in a friendly manner, answered general questions posed by customers, and arranged summer camp participation for interested clients, Communicated with camp parents through email and phone calls, Answered visitor questions, and either resolved customer problems myself or escalated issues to management personnel to satisfy customers., Solved camper issues and help parents solve issues from work with camp or payment

Websites

Timeline

Sales Associate

Orangetheory Fitness
05.2023 - 07.2023

SUMMER CAMP REGISTRAR

Houston Museum of Natural Science
06.2022 - 08.2022

HOSTESS

Stafford's Pier
06.2021 - 08.2021

Bachelor of Science - Public Health

TEXAS A&M UNIVERSITY

High School Diploma -

ST AGNES ACADEMY

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Kennedy Havens