William Patterson
Surprise,AZ
Summary
Veteran Master Sergeant with 20 years of military service in the United States Air Force. Skilled in F-16 aircraft maintenance and emergency medical response. Recognized for outstanding customer service and commitment to mission success.
Overview
2014
2014
years of professional experience
Work History
Senior Sales Associate
Sands Chevrolet - Surprise
Surprise, AZ
2019 - 2025
- Led customer engagement initiatives to enhance overall satisfaction and loyalty.
- Trained and mentored junior sales associates to improve team performance and product knowledge.
- Analyzed market trends to identify opportunities for business growth and strategic positioning.
- Collaborated with marketing teams to design promotional campaigns that increased product visibility.
- Utilized CRM systems to track customer interactions, ensuring accurate record-keeping and follow-up actions.
Senior Sales Associate
Henderson Chevrolet
Henderson, NV
2014 - 2019
- Engaged with customers to understand needs and recommend appropriate vehicles.
- Demonstrated vehicle features and benefits to enhance customer experience.
- Maintained up-to-date knowledge of automotive industry trends and product offerings.
- Assisted in resolving customer inquiries, fostering positive relationships and loyalty.
- Evaluated trade-in vehicles to provide fair appraisals for customers.
- Drove team revenue totals by bringing in top sales numbers.
- Streamlined sales processes by maintaining accurate records of customer interactions, transactions, and follow-up activities in CRM systems.
Master Sergeant
United States Air Force
USAF
01.1994 - 01.2014
- Expedited deployment of 50 airmen within 24 hours by processing medical clearances and coordinating with providers.
- Tracked missing medical records, advising parents on vital immunization requirements for their children.
- Managed $236K budget for medical equipment and supplies, ensuring zero logistical errors in rotations and orders.
- Oversaw staff development for Flight Medicine personnel through on-the-job training and upgrade qualifications.
- Maintained and calibrated medical equipment worth $295,000, ensuring optimal operational readiness.
Education
Associate's Degree - Allied Health Sciences
Community College of the Air Force
Apprentice Tactical Aircraft Maintenance Specialist - F-16
J3ABR45234B 001
High School Diploma - undefined
01.1990
Skills
- Mechanics troubleshooting
- Relationship management with clients
- Professional demeanor
- Communication clarity
- Statistics and algebra proficiency
- Negotiation skills development
- Needs analysis
- Knowledge of products and services
- Strategies for follow-up actions
- Structuring deals effectively
- Achievement in sales targets
- Data entry accuracy and efficiency
- Customer service delivery
- Management of data systems and processes
- documentation capabilities
- Critical analysis skills
- Management of databases
CUST
- Available to work October 2025
- Additional information upon request
Timeline
Master Sergeant
United States Air Force
01.1994 - 01.2014
Associate's Degree - Allied Health Sciences
Community College of the Air Force
Apprentice Tactical Aircraft Maintenance Specialist - F-16
J3ABR45234B 001
High School Diploma - undefined
Senior Sales Associate
Sands Chevrolet - Surprise
2019 - 2025
Senior Sales Associate
Henderson Chevrolet
2014 - 2019