Kennedy Johnson
Atlanta,GA
Summary
Dynamic professional with a proven track record at Johnson Transportation, excelling in contract review and payment processing. Adept at ensuring regulatory compliance and fostering strong relationships, I leverage attention to detail and conflict resolution skills to drive operational success and enhance client satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Service Coordinator / Financial Analyst
Johnson Transportation
Atlanta, GA
05.2023 - Current
- Review financial documents and process payment transactions while maintaining strict contract compliance and accuracy.
- Verify completeness and accuracy of customer documentation in line with internal and regulatory requirements.
- Resolve contract issues and inquiries, supporting timely funding within service-level targets.
- Enter and maintain accurate data for contract processing to ensure error-free booking and dealer satisfaction.
- Coordinate shipping, logistics, and client scheduling while ensuring high levels of service and communication.
Youth Program Worker
City of Atlanta
Atlanta, GA
05.2021 - 08.2024
- Managed participant registration, attendance records, and payment data in compliance with city protocols.
- Maintained confidential records with precision, ensuring data accuracy and regulatory adherence.
- Oversaw budgeted programs and events with accurate reporting and transparency.
- Fostered strong relationships with parents, staff, and community partners through effective communication and conflict resolution.
Cashier / Customer Service
Beauty Master
Atlanta, GA
05.2018 - 03.2020
- Delivered fast, accurate processing of high-volume transactions while maintaining excellent customer service.
- Assisted customers in product selection and resolved inquiries to support positive store experiences.
- Maintained detailed sales and inventory records to support operational decisions.
Education
Bachelor of Arts - Business Management/Finance
University of West Georgia
Carrollton, GA05.2025
Skills
- Contract review and verification
- Regulatory compliance
- Documentation accuracy
- Payment processing
- Relationship management
- Call handling
- Data entry
- Service-level management
- Conflict resolution
- Financial operations
- Attention to detail
Accomplishments
- Graduated with Honors (Cum Laude)
- Reviewed and processed financial documents with 99%+ accuracy and full compliance.
- Managed high-volume transactions and data entry using Excel and internal systems.
- Resolved customer issues quickly, maintaining strong relationships and meeting service targets.
- Maintained secure, detailed records to support audits and compliance requirements.
- Coordinated schedules, logistics, and communication to deliver reliable service.
- Improved documentation processes, reducing errors and funding delays.
Volunteer Experience
Fernbank Elementary School, Mentored students at Fernbank Elementary School (50+ hours), Led fundraising campaigns, Organized environmental clean-up initiatives, Coordinated local food drives, Initiated community gardening programs promoting sustainability
Additional Highlights
- Experience managing documentation accuracy, payment compliance, and service-level targets
- Strong interest in Toyota’s mission and values; ready to contribute to a fast-paced, compliance-driven team
- Flexible to work full-time onsite during training and adapt to a hybrid schedule thereafter
Timeline
Customer Service Coordinator / Financial Analyst
Johnson Transportation
05.2023 - Current
Youth Program Worker
City of Atlanta
05.2021 - 08.2024
Cashier / Customer Service
Beauty Master
05.2018 - 03.2020
Bachelor of Arts - Business Management/Finance
University of West Georgia
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