Jessica Licha
Sherman Oaks,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic about the companies operations team, eager to contribute to the team success through hard work, attention to detail and excellent organizational skills.
Overview
6
6
years of professional experience
Work History
Sr. Customer Analyst
Therabody (Theragun, Inc.)
Los Angeles, CA
01.2021 - 02.2022
- Direct B2B customer onboarding process, including account creation
- Manage and track customer onboarding status meetings
- Report accounts and status of onboarding daily and weekly to maintain launch deadlines
- Meet with operations key stake holders to review customer routing guides and preparation meetings before go-live dates
- Train team members on account onboarding
- Maintain and create SOPs on account onboarding
- Collaborate with information systems department to develop and automate CRM system.
Sales Operations & Business Development Project Manager
Therabody
Los Angeles, CA
01.2019 - 01.2021
- Manage B2B and VIP Orders to ensure all orders are entered correctly and shipping windows are met
- Collaborate with warehouses globally to ensure shipping SOPs are followed
- Research and dispute chargebacks
- Create SOPs for Sales Operations team to follow and update as needed
- Collaborate with internal and external sales reps and account managers daily
- Lead special projects and implementations
- On board big box retail, gyms, spas & hospitality accounts
- On board account managers and sales reps globally
Global Sales Operations Associate
Therabody
Los Angeles, CA
03.2018 - 01.2019
- First Sales Operations Employee hired at Therabody
- First point of contact for all international and domestic distributors
- Initiate on-boarding of new distributors, B2B Customers and partnerships
- Verify and enter all international and domestic purchase orders
- Manage all international and domestic purchase orders
- Collaborate with international and domestic logistics team to ensure timely arrival of shipments
- Create commercial invoices and any supporting documents needed for international orders
- Respond and track warranties for sports teams, athletic trainers, international and domestic distribution and retail
- Gather monthly, quarterly, and yearly projections from international and domestic distribution and e-commerce retailers
- Manage all B2B orders
- Enter and track all marketing orders
- International and domestic retailers and manage full process of logistics
- Manage exclusive programs such as facilities program; approve / deny incoming facilities and manage full logistics of program.
ITEM INTEGRITY SPECIALIST
JAKKS PACIFIC, INC
Santa Monica, CA
01.2016 - 03.2018
- Lead all item setup in ERP system (JDE)
- Communicate with marketing divisions and check for item information accuracy, including price, cost, dimensions, packaging structure, and category codes for accurate reporting
- Collaborate with sales for accurate data reporting and entry for forecast planning
- Preformed daily reports for sales and marketing teams
- Collaborate with marketing to review Product Definition Files for errors or incorrect product information
- Verify proper SKU, cost and inventory count entry with sales team accounts payable, Jakks pacific, inc.
Education
Social & Behavioral Science -
Pierce College
2018
High School Diploma - undefined
Taft High School
2010
Skills
- Operational Records Review
- Staff Training and Development
- Sales Records Management
- Customer Service
- Operating Procedures and Policies
- Salesforce Software
- Sales Program Coordination
- Contract Management
- Account Servicing
- Relationship Building
- Strategic Initiatives
- Product Launches
- Effective Leader
- New Account Creation
- Order Management
- Account Verification
- Converting Leads
- B2B Accounts
Timeline
Sr. Customer Analyst
Therabody (Theragun, Inc.)
01.2021 - 02.2022
Sales Operations & Business Development Project Manager
Therabody
01.2019 - 01.2021
Global Sales Operations Associate
Therabody
03.2018 - 01.2019
ITEM INTEGRITY SPECIALIST
JAKKS PACIFIC, INC
01.2016 - 03.2018
Social & Behavioral Science -
Pierce College
High School Diploma - undefined
Taft High School
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