Slavin Nikolov

• Enhanced customer satisfaction by implementing a streamlined feedback system.
• Increased employee retention through effective training and mentorship programs.
• Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
• Established cross-functional teams for improved communication between departments and better customer experiences.
• Conducted regular performance reviews with team members, fostering professional growth and development.
• Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
• Analyzed sales trends to identify opportunities for upselling or cross-selling products, increasing revenue without sacrificing customer satisfaction.
• Streamlined internal processes for more efficient issue resolution, reducing overall case volume while maintaining high-quality service levels.

• Actively contributed to the achievement of daily (quarterly) sales and delivery targets by exceeding individual Sales and KPI targets.
• Executed customer documents on delivery date
• Demonstrated a mastery of all Tesla products and services
• Performed additional responsibilities as assigned to meet the bussines needs
• Actively participated in the leadership program developed by Christopher Snyder and Danielle Sanchez
• Led the Florida West region in Q1 and Q2 of 2022 with 207 net orders and 391 test drives.
• Mentored my peers to master their sales skills keep positive attitude and set productive goals.

• Collaborated with staff to maximize customer satisfaction, streamline
  procedures and improve bottom-line profitability.
  ● Reviewed performance reports and used data to develop continuous
  improvement initiatives.
  ● Trained and mentored new employees to maximize team performance
  and achieve daily performance objectives.
  ● Led employee performance reviews and discussed improvement
  strategies with each team member.
  ● Managed day-to-day operations, including supervision and assignment
  delegation for 6-member team.
  ● Greeted and assisted all customers daily in high-traffic retailer.
  ● Developed and implemented promotional strategies to drive business
  success and maintain budgetary guidelines.
• ● Recruited and hired qualified candidates to fill team vacancies by
  posting openings in local newspapers, using job boards and sharing
  details via social media platforms.
  ● Participated in labor contract negotiations with airlines to successfully
  achieve new agreement representing mutually agreed elements.

● Pursued continued professional development through insurance
workshops, courses and webinars.
● Upsold products to policyholders and potential new clients.
● Drove client retention by increasing savings opportunities and
identifying premium discounts.
● Cultivated professional relations to establish long-term profitable
partnerships.

• Managed day-to-day business operations.
• Consulted with customers to assess needs and propose optimal solutions.
• Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
• Optimized team hiring, training and performance.
• Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
• Closed 14 loans in 2 months before
  all financial institutions discontinue the loan programs ( the financial collapse of
  the real estate market)