Heydi Oreilly
Palmdale,CA
Summary
Customer experience manager offering 20- plus years track record of cultivating customer loyalty and retention. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Superb analytical skills leveraged to proactively improve customer service processes and garner stellar customer feedback.
Dedicated Home Depot professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
23
23
years of professional experience
Work History
Customer Experience Manager
The Home Depot Inc
Lancaster, CA
10.2001 - Current
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Developed new employees and on-going performance assessment of current employees.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Developed and executed sales presentations as well as both internal and external product training workshops.
- Coached and promoted high-achieving employees to fill leadership positions with qualified staff and boost company growth.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Skills
- Promotions Programs
- Maintaining Clean Work Areas
- Customer Experience Improvement
- Greet Guests
- Sales Activities
- Constructive Feedback
- Promotional Events
- Inventory Management and Planning
Timeline
Customer Experience Manager
The Home Depot Inc
10.2001 - Current
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