Kennedy Johnson
Suffolk,VA
Summary
Dynamic Recreation Leader with proven expertise in developing engaging programs and ensuring safety. Known for strong customer service and team leadership skills, enhancing community participation and fostering positive relationships.
Overview
5
5
years of professional experience
Work History
Recreation Leader
City Of Suffolk
Suffolk, VA
06.2024 - Current
- Developed and implemented engaging recreational programs for diverse age groups.
- Facilitated daily activities, ensuring safety and enjoyment for all participants.
- Assisted in organizing community events, enhancing local engagement and participation.
- Collaborated with team members to create a welcoming environment for visitors.
- Provided guidance to volunteers, fostering teamwork and effective support during events.
- Executed promotional strategies to increase attendance at recreational activities and events.
- Developed positive and productive relationships with kids, parents and staff.
Customer Service Team Lead
Food Lion
Suffolk, VA
09.2021 - 04.2023
- Led customer service team to ensure high satisfaction and efficient issue resolution.
- Mentored team members, enhancing their skills and improving overall service quality.
- Analyzed customer feedback to identify trends and implement process improvements.
- Developed training materials for new hires, streamlining onboarding processes.
- Monitored daily operations, ensuring adherence to company policies and procedures.
- Resolved escalated customer complaints, fostering positive relationships and retention.
Education
Bachelor of Science - Sociology
University of Lynchburg
Lynchburg, VA05-2026
Skills
- Customer service skills
- Schedule management
- Safety awareness
- Activity planning
- Policy implementation
- Recreation programming
- Safety standards implementation
- Inclusivity practices
- Sports background
- Friendly, positive attitude
- Problem-solving
- Team leadership
Timeline
Recreation Leader
City Of Suffolk
06.2024 - Current
Customer Service Team Lead
Food Lion
09.2021 - 04.2023
Bachelor of Science - Sociology
University of Lynchburg