KENNEDY KENT
Jackson,MS
Summary
As a student at the University of Southern Mississippi, I bring forth excellent customer service skills honed through various experiences. With a commitment to exceeding expectations and a proactive approach to learning, I eagerly anticipate the opportunity to explore new avenues and contribute meaningfully to diverse endeavors.
Overview
4
4
years of professional experience
Work History
Shift Leader
MOE'S SOUTHWEST GRILL
05.2024 - 04.2025
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Team Member
THE SPITFIRE GRILL
02.2023 - 04.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Team Member
CORNER MARKET
05.2022 - 07.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Server/ Host
DENNY'S
11.2020 - 04.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
UNIVERSITY OF SOUTHERN MISSISSIPPI
Hattiesburg, MSAssociate Of Arts - General Studies
HINDS COMMUNITY COLLEGE
Raymond, MS01.2023
High School Diploma -
CALLAWAY HIGH SCHOOL
01.2021
Skills
- Food Preparation
- Teamwork/ Collaboration
- Customer Service
- Hosting/ Serving
- Retail
- Acting
- Vocal Performance
Timeline
Shift Leader
MOE'S SOUTHWEST GRILL
05.2024 - 04.2025
Team Member
THE SPITFIRE GRILL
02.2023 - 04.2023
Team Member
CORNER MARKET
05.2022 - 07.2022
Server/ Host
DENNY'S
11.2020 - 04.2021
UNIVERSITY OF SOUTHERN MISSISSIPPI
Associate Of Arts - General Studies
HINDS COMMUNITY COLLEGE
High School Diploma -
CALLAWAY HIGH SCHOOL
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