Kennedy King

• Perform responsibilities at the Level 6 Operations Manager scope, supporting site-wide operational execution and strategic planning.

• Lead daily operations for the delivery station supporting thousands of package movements per shift.

• Direct Area Managers, Process Assistants, and associates to achieve operational objectives across the delivery station.

• Manage and develop a team of Process Assistants and 50–100+ associates while maintaining safety, quality, and productivity standards.

• Drive key performance metrics including productivity, throughput, cost, quality, and On-Time Staging (OTS).

• Conduct labor planning and staffing adjustments based on forecasted volume and operational demands.

• Identify operational barriers and implement corrective actions to improve performance and customer experience.

• Partner with Operations, Learning, Safety, and Human Resources teams to execute site-wide initiatives.

• Analyze operational performance trends and utilize data-driven decision-making to improve efficiency and customer satisfaction.

• Ensure compliance with safety standards while fostering a culture of accountability, engagement, and continuous improvement.

• Supervised daily sortation and delivery station operations.
• Improved associate productivity through standardized work and targeted coaching.
• Led engagement initiatives that improved attendance, morale, and retention.
• Monitored operational KPIs and executed action plans to address performance gaps.
• Supported peak planning and execution while maintaining safety and service goals.

• Supporting Area Manager with allocating associates to perform warehouse duties.
• Assisting with ensuring associates are performing successfully through labor-tracking systems and utilizing associates feedback.
• Managing workflow and daily production goals.
• Meeting CPT by delegating task to associates while supporting.
• Supporting workflow, quality and safety measures.
• Deep diving to increase metrics and process improvements for: FSAF, PNOVC, and Stow Rates.
• Collaborating with supporting teams: Learning and Safety.