Kennedy McElhinney
Spring,TX
Summary
Accomplished professional with expertise in customer service and inventory management, honed as a Shift Lead Manager at Smoothie King. Demonstrated ability to enhance team performance and maintain high satisfaction rates. Skilled in problem-solving and effective communication, ensuring seamless operations and client satisfaction. Proficient in safety measures and sanitation procedures.
Overview
3
3
years of professional experience
Work History
Dog Bather
Scarlett's Pet Salon
03.2023 - Current
- Assisted in bathing and grooming dogs according to standard procedures.
- Supported team in maintaining cleanliness of bathing area and equipment.
- Learned proper handling techniques for various dog breeds during grooming sessions.
- Followed safety protocols to ensure a secure environment for pets and staff.
- Developed understanding of different bathing products suitable for diverse coat types.
- Engaged with pet owners to ensure satisfaction with services provided.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
Shift Lead Manager
Smoothie King
08.2022 - 06.2025
- Supervised daily operations to ensure smooth workflow and optimal team performance.
- Trained new staff on customer service standards and operational procedures.
- Monitored inventory levels, coordinating orders to maintain stock availability.
- Implemented employee scheduling, enhancing coverage during peak hours.
- Conducted quality checks on products, ensuring compliance with health regulations.
- Resolved customer inquiries and complaints, maintaining high satisfaction rates.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
Pizza Maker
Domino's Pizza
03.2024 - 07.2024
- Prepared high-quality pizzas following standardized recipes and cooking procedures.
- Operated pizza ovens and kitchen equipment to ensure efficient production.
- Maintained cleanliness and organization of workstations to comply with health standards.
- Assisted in inventory management by tracking ingredient usage and stock levels.
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
Waitress
Dennys Restaurant
01.2023 - 08.2023
- Provided excellent customer service, ensuring positive dining experiences for all guests.
- Managed multiple tables efficiently during peak hours, demonstrating strong multitasking abilities.
- Assisted in training new staff on menu offerings and restaurant protocols.
- Collaborated with kitchen staff to facilitate timely food preparation and delivery.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Education
Klein High School
Spring, TX2023
Skills
- Maintaining cleanliness
- Patience with animals
- Safety measures
- Gentle handling
- Hand-eye coordination
- Client relationship building
- Product ordering
- Inventory ordering
- Clear and effective communication
- Credit and cash payments
- Sanitation procedures
- Appointment scheduling
- Professional appearance
- Pet safety awareness
- Facility policies and procedures
- Safety precautions and measures
- Marketing and promotion
- Basic accounting
- Customer service
- Teamwork and collaboration
- Dependable and responsible
- Work prioritization
- Teamwork
- Problem-solving
- Honest and dependable
- Time management
Timeline
Pizza Maker
Domino's Pizza
03.2024 - 07.2024
Dog Bather
Scarlett's Pet Salon
03.2023 - Current
Waitress
Dennys Restaurant
01.2023 - 08.2023
Shift Lead Manager
Smoothie King
08.2022 - 06.2025
Klein High School