KENNEDY MIDDLETON
Summary
Highly motivated individual skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
8
8
years of professional experience
Work History
Customer Support Specialist
Centric Business Systems
08.2022 - Current
- Administration and processing of automated supply alerts
- Streamlined support processes for increased efficiency and reduced response times.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally
Insurance Claims Analyst
CoventBridge Group
10.2020 - 07.2022
- Developed and maintained a highly effective working relationship with Case Managers/Team Leads and staff
- Managed a diverse caseload of insurance claims, ensuring accuracy, timeliness, and compliance with industry regulations
- Identified fraudulent claims with meticulous documentation review, safeguarding company assets and reducing losses
Customer Service Representative
Wegmans
08.2016 - 11.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery
- Developed strong product knowledge to provide informed recommendations based on individual customer needs
Education
Bachelor of Science in Criminal Justice -
Stevenson University
Owings Mills, MD12.2020
Skills
- Computer proficiency
- Leadership experience
- Effective communication
- Attention to Detail
- Data Analysis
- Time management
Timeline
Customer Support Specialist
Centric Business Systems
08.2022 - Current
Insurance Claims Analyst
CoventBridge Group
10.2020 - 07.2022
Customer Service Representative
Wegmans
08.2016 - 11.2018
Bachelor of Science in Criminal Justice -
Stevenson University
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