Kennedy Mitchell

After three short months of working for this car wash, I was promoted to manager. I am a results-driven manager with extensive experience skilled in overseeing daily operations and ensuring high standards of customer service. I have a proven track record in staff training and development, optimizing workflow, and implementing effective marketing strategies. I demonstrate strong problem-solving abilities and a commitment to maintaining a clean, safe, and efficient work environment.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established time frames.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

I currently work this job on the weekends. I work alongside my family as we travel with our animals. This is a mobile petting zoo business so we are constantly adapting to new locations we arrive at and making sure the animals settle in as well. I am an enthusiastic and compassionate professional with hands-on experience. I am skilled in animal care and handling, ensuring the safety and well-being of both animals and guests. I have the proven ability to engage with all audiences.

• Demonstrated strong communication skills while explaining safety procedures and guidelines to riders before each session.
• Adapted quickly to changing circumstances or unexpected situations while maintaining a calm demeanor under pressure.
• Monitored guest behavior around ponies, intervening when necessary to ensure the safety of both riders and animals.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Strengthened communication skills through regular interactions with others.

The responsibilities for this position varied daily. I tended all of the plants as well as educating customers on their purchases. This job gave me a lot experience in customer service, seeing as I was dealing with every customer one on one. This job also taught me flexibility. I planted vegetables, watered all plants, maintained the environment, and handled all transactions at the counter.

• Contributed insights regarding potential improvements in the planting process during team meetings.
• Collaborated with other team members to complete planting tasks efficiently and effectively.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.