Rachel Bennett
Canandaigua,New York
Summary
Curious and ambitious college student interested in applying problem-solving skills and work ethic to an exploration of law.
Overview
2
2
years of professional experience
Work History
Customer Service Attendant
Auto Wash Car Wash
Canandaigua, NY
08.2021 - Current
- Demonstrated excellent communication skills when interacting with customers in person or on the phone.
- Developed strong customer relationships to encourage repeat business.
- Promoted available products and services to customers during service, account management and order calls.
- Answered incoming calls in a professional manner and responded to customer inquiries.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Adhered to company policies and procedures related to customer service operations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Used proven techniques to de-escalate angry customers during telephone interactions.
Education
Bachelor of Science - Physics
Florida State University
Tallahassee, FL05-2027
High School Diploma -
Canandaigua Academy
Canandaigua, NY06-2023
Skills
- Interpersonal Communication
- Conflict Resolution
- Team Management
- Time Management
- Critical Thinking
Languages
Spanish
Limited
Affiliations
- Intramural Tennis, Volleyball, and Bowling
- Reading novels and non-fiction
- Playing the guitar
Timeline
Customer Service Attendant
Auto Wash Car Wash
08.2021 - Current
Bachelor of Science - Physics
Florida State University
High School Diploma -
Canandaigua Academy