Kennedy Musungu
3032 Waddington Drive, North Chesterfield,VA
Summary
Dynamic professional with a proven track record at Graceful Hearts Home Care Services LLC, excelling in resource optimization and employee supervision. Adept at enhancing operational efficiency and fostering strong relationships, I effectively implemented safety procedures and supported financial modeling, driving improvements that elevated service quality and client satisfaction.
Overview
13
13
years of professional experience
Work History
Administrator
Graceful Hearts Home Care Services LLC
04.2021 - Current
- Maintained personnel records and updated internal databases to support document management.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Frequently inspected production area to verify proper equipment operation.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained database systems to track and analyze operational data.
- Evaluated staff performance and provided coaching to address inefficiencies.
Certified Nursing Assistant
Grace Home Care
07.2017 - 04.2021
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Followed directions of licensed nurses to administer medications and treatments.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Facilitated personal hygiene management, feeding and ambulation.
Personal Care Assistant
Mercy Services of Health
11.2015 - 07.2017
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Conferred with supervisor to discuss patient condition and medical care.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with self-administered medications.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Provided safe mobility support to help patients move around personal and public spaces.
Personal Care Assistant
Comfort Keepers
06.2012 - 10.2015
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted patients with self-administered medications.
- Assisted with daily living activities, running errands, and household chores.
- Planned activities to encourage movement, stretching, and strength building.
- Provided safe mobility support to help patients move around personal and public spaces.
Education
Bachelor of Science - Psychology
Liberty University
Lynchburg, VA05-2025
Skills
- Resource optimization
- User access control
- Policy writing
- Contract processing
- Information management
- Data entry
- Workflow optimization
- Report generation
- Budget development
- Office management
- Conflict resolution
- Employee supervision
- Meeting facilitation
- Relationship development
- Verbal and written communication
- Staff management
- Policy implementation
- Decision-making
- Team building and leadership
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 120 staff members.
- Documented and resolved during many of the audits which led to 100 compliant.
Languages
English
Full Professional
Swahili
Native or Bilingual
Timeline
Administrator
Graceful Hearts Home Care Services LLC
04.2021 - Current
Certified Nursing Assistant
Grace Home Care
07.2017 - 04.2021
Personal Care Assistant
Mercy Services of Health
11.2015 - 07.2017
Personal Care Assistant
Comfort Keepers
06.2012 - 10.2015
Bachelor of Science - Psychology
Liberty University
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