Kennedy Oliver
Flossmoor,IL
Summary
Experienced guest service representative with over a year of tenure at a previous job. Highly skilled in organization, customer assistance, and time management. Passionate about collaborating with others to ensure exceptional customer experiences and promptly fulfilling their needs.
Overview
3
3
years of professional experience
Work History
Cashier Manager
Chicago’s Chicken Shack
Lansing, IL
08.2024 - Current
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Built positive relationships with customers to increase repeat business.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Quickly and accurately counted drawers at start and end of each shift.
- Developed cashier schedules to maintain adequate staffing levels during peak hours, maximizing efficiency of operations.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
Concessions Attendant
Marcus Theatres
Chicago Heights, IL
07.2024 - Current
- Reduced customer complaints by addressing issues promptly and professionally, maintaining a strong focus on customer satisfaction.
- Expedited order processing by utilizing point-of-sale systems accurately and efficiently, resulting in shorter wait times for customers.
- Balanced multiple responsibilities during peak event hours, demonstrating effective time management skills in a fast-paced environment.
- Boosted sales revenue by upselling food and drink items through effective communication and product knowledge.
- Participated in routine maintenance tasks such as cleaning equipment, restocking supplies, and updating menu boards to keep the concession area presentable at all times.
- Handled food preparation tasks safely and adhering to health department guidelines, ensuring high-quality offerings for customers.
- Responded to customer complaints to help resolve issues.
- Accurately operated cash register to process customer payments.
- Developed strong multitasking abilities, juggling multiple tasks simultaneously without compromising quality of service.
Guest Service Representative (GSR)
Nothing Bundt Cakes
Schererville, IN
04.2022 - 10.2023
- I worked at my previous job for over a year as a Guest service representative
- Some of my strong suits are organization, working and helping out customers, and time management
- I love to work with others and make sure that every customers' experience is great and all of their demands are met in a quickly manner
Education
High school diploma or GED -
Homewood-Flossmoor High School
Flossmoor, ILSkills
- Guest Services
- Communication skills
- Customer service
- Organizational skills
- Leadership skills
Timeline
Cashier Manager
Chicago’s Chicken Shack
08.2024 - Current
Concessions Attendant
Marcus Theatres
07.2024 - Current
Guest Service Representative (GSR)
Nothing Bundt Cakes
04.2022 - 10.2023
High school diploma or GED -
Homewood-Flossmoor High School