Summary
Overview
Work History
Education
Skills
Certification
ADDITIONAL WORK HISTORY
Timeline
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KENNEDY PHILLIPS

Conyers,USA

Summary

Experienced leader in operations, logistics, and training. Proven track record of leading teams of 10+ staff members. Strong attention to detail in managing shipments and implementing innovative processes. Skilled in strategic planning, transportation logistics, and customer service solutions. Effective communicator with ambition and a collaborative approach. DeVry University graduate in Technical Management.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Operations Support Manager / Driver Manager

DB SCHENKER
Atlanta, GA
04.2023 - Current
  • Supervise logistics and trucking operations for DB Schenker Atlanta.
  • Validated freight details for Air Import, Air Export, and Gateway Teams.
  • Coordinate daily with truckload Asset, Brokerage, Pricing, and Planning Teams to provide capacity and pricing updates.
  • Guide team members in sustaining high standards of operational performance.
  • Cultivated relationships with managerial staff to boost division-wide business growth.
  • Submit verified load documents for processing.
  • Act as main contact for coordinating truckload shipments with Mercedes Benz Team.
  • Addressed potential issues promptly to ensure proper handling.
  • Facilitated exchange of varied ideas and opinions across channels to enhance business health.
  • Coordinated shipment schedules and billing processes for account managers and external clients.
  • Oversee daily operations for fleet and local truck management.
  • Managed payroll operations for multiple trucking fleets.
  • Conducted calls to managers, drivers, and business personnel.

Account Manager, USA Truck

DB SCHENKER
Atlanta, GA
05.2022 - 04.2023
  • Accepted electronic data interchange submissions and ensured proper handling.
  • Shared timely information regarding active and future load statuses.
  • Conducted oversight of cargo movement.
  • Assisted in load coverage in accordance with parameter guidelines, participated in contractual bids, advised rates.
  • Assessed pricing patterns across different origin-destination pairs.
  • Cultivated strong connections with account representatives across 10 accounts.
  • Increased revenue margin by securing 70-100 loads monthly.

Lead Consultant

Amazing Lash Studio
Atlanta, GA
01.2021 - 05.2022
  • Optimized team performance through effective communication, training, and leadership techniques.
  • Spearheaded the successful completion of complex projects through effective risk management and mitigation strategies.
  • Mentored junior consultants, improving their skills and knowledge through hands-on coaching and guidance.
  • Analyzed requirements, developed cost estimates, evaluated alternative solutions and supported information system acquisition and implementation.
  • Led team providing lash management support, managing tasking, schedules, deliverables and customer relations for high-visibility enterprise-wide projects.
  • Completed required financial paperwork and contributed to financial reporting on daily sales, close-outs and bank deposits.
  • Developed custom solutions based upon clients' strict requirements.
  • Increased revenue generation by securing new contracts and maintaining strong relationships with existing clients.
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Collected, arranged, and input information into database system.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Gathered, organized and input information into digital database.
  • Generated reports detailing findings and recommendations.
  • Maintained database systems to track and analyze operational data.
  • Educated staff on organizational mission and goals to help employees achieve success.

Education

Bachelor of Science - Technical Management, Global Supply Chain Management

DeVry University
Atlanta, GA
12.2023

Bachelor of Science - Business Management

Kennesaw State University
Kennesaw, GA
05.2019

Skills

  • Supervision Skills
  • Critical Thinking
  • Decision Making
  • Excellent Time Management
  • Multitasking
  • Patience with others
  • Leadership Skills
  • Complex Problem Solving
  • Collaboration Abilities
  • Planning Implementation
  • Experience in Conflict Resolution
  • Stronger Attention to Detail
  • Knowledge of Microsoft Suite
  • Tech Savvy
  • Healthy Organization Habits

Certification

L.E.A.D PROGRAM Leadership Training | DB SCHENKER - Online

ADDITIONAL WORK HISTORY

• Hostess Supervisor, Three Dollar Café- McDonough, GA April 2019- Nov 2020

Timeline

Operations Support Manager / Driver Manager

DB SCHENKER
04.2023 - Current

Account Manager, USA Truck

DB SCHENKER
05.2022 - 04.2023

Lead Consultant

Amazing Lash Studio
01.2021 - 05.2022

Bachelor of Science - Technical Management, Global Supply Chain Management

DeVry University

Bachelor of Science - Business Management

Kennesaw State University
KENNEDY PHILLIPS