KENNEDY PRATT
League City,Texas
Summary
Diligent and driven individual with honed skills in effective communication and multitasking. Excels in high-pressure environments, demonstrating exceptional customer service and attention to detail to enhance the guest experience. Quick learner with a strong work ethic, seamlessly integrating into fast-paced settings and contributing to team efficiency. Personable and adaptable, with a knack for delivering exceptional customer service and creating memorable dining experiences. Possesses a strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills to contribute to a positive dining atmosphere and ensure guest satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Great Wolf Lodge
07.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
FOOD RUNNER, EXPEDITOR, AND HOSTESS
Crazy Alan's Swamp Shack
01.2023 - 07.2024
- Effectively communicated with chefs, servers and other kitchen staff to deliver meals on time.
- Provided excellent customer service by being attentive to guests' needs and requests.
- Exhibited strong multitasking skills when working under pressure during peak hours.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Enhanced communication between departments to ensure seamless order management and fulfillment.
Education
Bay Area Christian School
05.2024
Nursing
San Jacinto College
Pasadena, TX12-2027
Skills
- Excellent Communication
- Quick Learner
- Attention to Detail
- Customer Relations
- Effective Multitasking
- Strong work ethic
- Guest engagement
- Food running
- Menu memorization
Certification
- CPR Certified
- Food Handlers
- TABC
- ServSafe Food Handlers
- ServSafe Alcohol Handlers
Timeline
Server
Great Wolf Lodge
07.2024 - Current
FOOD RUNNER, EXPEDITOR, AND HOSTESS
Crazy Alan's Swamp Shack
01.2023 - 07.2024
Bay Area Christian School
Nursing
San Jacinto College
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