Kennedy Trott
Raleigh,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level forensic psychologist position in the future. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Waitress
Jim N Nicks Bar-B-Q
09.2022 - 08.2023
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Hostess and To Go Server
Firebirds Wood Fired Grill
01.2020 - 07.2022
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
- Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Promoted business loyalty by fostering positive customer relationships.
- Delivered pick-up and curbside orders to guests.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Ensured smooth transitions between shifts by maintaining detailed notes on table statuses, incoming reservations, and outstanding tasks for follow-up action.
- Maximized table turnover rates by monitoring dining room activity closely and anticipating when tables would become available for new parties.
- Used cash registers and credit card machines to cash out customers.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Head Hostess
Red Rocks
09.2020 - 12.2020
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Governed dining area to coordinate, usher and remove obstacles to drive positive dining experience.
- Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
- Relayed guest comments or suggestions to manager on duty for further action.
- Answered phone calls to take orders, give information and document reservations.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Monitored dining room operations, identifying areas of improvement in service flow and staff performance.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Used cash registers and credit card machines to cash out customers.
Competitive Cheerleading Coach
Impact One Allstars
01.2018 - 05.2020
- Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
- Facilitated group coaching sessions and provided individual coaching support.
- Established effective warmup routines that helped prevent injuries while also preparing athletes mentally for strenuous practice sessions.
- Held special events to promote camaraderie among teammates, families, and community members.
- Developed relationships with clients to provide ongoing support and encouragement.
- Mentored athletes on goal-setting, time management, and academic success while balancing sports commitments.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Paid specific attention to each individual team member to deliver constructive criticism balanced with praise.
- Recruited athletes by attending games, meeting with families, and presenting scholarship offers.
Education
Bachelor of Arts - Psychology
North Carolina State University
Raleigh, NC06.2025
Associate of Arts - Psychology
North Carolina State University
Raleigh, NC01.2024
High School Diploma -
Marvin Ridge High School
Waxhaw, NC06.2022
Skills
- Beverage Preparation
- Food Safety Standards
- Food handling
- Cleaning and sanitizing
- Memory retention
- Strong multitasking
- Team Leadership
Timeline
Waitress
Jim N Nicks Bar-B-Q
09.2022 - 08.2023
Head Hostess
Red Rocks
09.2020 - 12.2020
Hostess and To Go Server
Firebirds Wood Fired Grill
01.2020 - 07.2022
Competitive Cheerleading Coach
Impact One Allstars
01.2018 - 05.2020
Bachelor of Arts - Psychology
North Carolina State University
Associate of Arts - Psychology
North Carolina State University
High School Diploma -
Marvin Ridge High School
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