Qlik
Hi, I’m
Kennedy Wages
Charleston,SC
Summary
Dynamic Business Manager with a proven track record in leading operations, driving growth, and enhancing customer experiences. Excels in client relations, strategic problem-solving, and process optimization to improve efficiency and results. Expertise in project management, customer engagement, and team development, with strong communication, analytical, and budget management skills. Passionate about optimizing performance, streamlining operations, and creating positive workplace environments.
Overview
9
years of professional experience
Work History
Free People
Store Manager
11.2023 - Current
Job overview
- Increase store profitability by 17% in a fiscal year from $2.75 million to $3.3 million
- Recruit, develop, and mentor a high-performing team of 20+ employees, fostering engagement, retention, and succession planning.
- Manage financial aspects of store operations, including payroll budget, expense tracking, and shrinkage loss to maintain fiscal responsibility.
- Analyze sales reports and KPIs to identify performance trends, customer insights, and maintain inventory to optimize daily operations
- Lead store operations, driving sales through strategic planning, merchandising, and exceptional customer experiences.
Free People
Visual Manager
06.2020 - 11.2023
Job overview
- Lead visual merchandising and display execution to enhance brand storytelling and customer experience.
- Managed store operations, payroll, and inventory to drive efficiency and profitability, increasing sales by 71%
- Analyzed sales data to identify trends and make informed decisions on product placement and display strategies.
- Supported with hiring, onboarding, and talent retention to build a dynamic team of 20+ employees.
- Trained and developed teams on visual standards, product placement, and selling strategies to increase foot traffic by 17%.
Free People
Key Holder
05.2018 - 05.2020
Job overview
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service, brining in 20% of monthly business.
- Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Managed store personnel by delegating tasks and supervising daily operations.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Free People
Stylist
05.2016 - 05.2018
Job overview
- Worked closely with store management to set and achieve individual sales targets, contributing to overall team success.
- Supported sales floor, cash wrap and back of house to catalyze daily operations.
- Engaged customers with personalized interactions, offering product knowledge and styling advice.
- Fostered a positive, inclusive work environment by collaborating with peers and leadership.
Education
University of GeorgiaAthens, GA
Associate of Science from Fashion Merchandising
05-2018
Skills
- Client Relations
- Strategic Issue Resolution
- Coaching and Development
- Store Merchandising
- Staff Recruitment
- Sales Data Analysis
Software
UGK Dimensons
ICIMS
Apriss
Timeline
Store Manager
Free People
11.2023 - Current
Visual Manager
Free People
06.2020 - 11.2023
Key Holder
Free People
05.2018 - 05.2020
Stylist
Free People
05.2016 - 05.2018
University of Georgia
Associate of Science from Fashion Merchandising
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