Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KENNEDY WAMBUA

CA

Summary

Resourceful and innovative technical support expertise in troubleshooting, network management, and hardware/software installation. Skilled in providing strategic leadership of short- and long-term goals through the use of innovative techniques. Adept at enhancing team performance, and proactively identifying opportunities for development and advancement. Looking to utilize my expertise and experiences to develop a long-term career with a future- oriented, reputable organization.

Overview

5
5
years of professional experience
1
1
Certification

Work History

IT Support Engineer

Unysis
04.2023 - 02.2024
  • Managed data backups and disaster recovery operations to comply with business continuity initiatives.
  • Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
  • Authored documentation for system configuration and troubleshooting.
  • Supported project planning team to promptly address hardware and software problems and network emergencies.
  • Monitored system performance and responded to alerts.
  • Consulted with management to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Monitored systems in operation and quickly troubleshot errors.

Network Administrator

Turn Around Communication
05.2021 - 03.2023
  • Installed, configured and supported local area network (LAN), wide area network (WAN) ,Internet system and VoIP System
  • Implemented and maintained virtual private networks.
  • Performed day-to-day LAN and WAN administration, maintenance, and support.
  • Monitored system performance and responded to alerts.
  • Analyzed and solved complex networking problems
  • Analyzed network traffic and performance metrics to optimize system performance.
  • Conducted site surveys and on-site assessments and preparation of design/scope-of-work for installations.
  • Identified and immediately resolved issues with network devices.
  • Authored documentation for system configuration and troubleshooting.
  • Introduced management tools to create and manage virtual server computing environment.
  • Implemented, developed and tested installation and update of file servers, print servers and application servers.
  • Collaborated with teams in disaster planning, network backup and recovery process monitoring.
  • Used ticketing systems to manage and process support actions and requests.
  • Maintained network hardware and software and monitored network to support network availability to end users.

IT SPECIALIST

Igen Networks
05.2020 - 04.2021
  • Provided technical support related to software, hardware, databases, web resources, networks, and enterprise systems
  • Installed and configured computer hardware, software, systems, and networks
  • Installed, configured, troubleshoot and tested hardware, software and a variety of platforms
  • Investigated, diagnosed and solved computer software and hardware faults
  • Monitored, analyzed, and improved the company's network infrastructure, managed databases, and fixed any bugs and errors
  • Assured that all hardware, operating systems, software, and processes were in accordance with organizational standards
  • Responsible for company computer networks to ensure stability and security
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.

IT Technician

Optiva IT
10.2018 - 04.2020


  • Created and maintained network documentation
  • Reviewing and evaluating IT system designs for compliance within industry standards
  • Identified and assessed network needs, reviewed and worked on network performance enhancement, and made regular backups
  • Recovered critical information from data back ups to restore functionality.
  • Detect various types of compromise and understand penetration testing and vulnerability scanning concepts
  • Install, configure, and deploy network components to support organizational security
  • Monitor networks for security matters and investigate and security breaches
  • Stay current on IT security trends and standards and Develop company-wide best practices
  • Implement secure network architecture concepts and systems design
  • Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents.
  • Configured systems according to prescribed software and hardware frameworks.

Education

Bachelor of Science - Computer Engineering Technology

Stanford University
Stanford, CA

Associate In Computer Science - Information Technology

Riverside City College
Riverside, CA
06.2021

Skills

  • Computer Systems Installation
  • Cyber security
  • Network Firewalls
  • Information Security
  • Computer Hardware
  • Network Administration
  • Windows Operating Systems
  • Microsoft Office word & excel
  • Customer Service Support
  • Active Directory
  • CCNA Routing and Switching
  • VMware Experience
  • Ticket Management

Certification

  • CCNA - Cisco Certified Network Associate
  • CompTIA Security+
  • Network +
  • IT Essentials

Timeline

IT Support Engineer

Unysis
04.2023 - 02.2024

Network Administrator

Turn Around Communication
05.2021 - 03.2023

IT SPECIALIST

Igen Networks
05.2020 - 04.2021

IT Technician

Optiva IT
10.2018 - 04.2020

Bachelor of Science - Computer Engineering Technology

Stanford University

Associate In Computer Science - Information Technology

Riverside City College

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KENNEDY WAMBUA