KENNEDY WAMBUA
Riverside,CA
Summary
Resourceful and innovative technical support expertise in troubleshooting, network management, and hardware/software installation. Skilled in providing strategic leadership of short- and long-term goals through the use of innovative techniques. Adept at enhancing team performance, and proactively identifying opportunities for development and advancement. Looking to utilize my expertise and experiences to develop a long-term career with a future- oriented, reputable organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Network Administrator
San Antonio Regional Hospital
12.2023 - 05.2024
- Collaborated with cross-functional teams in developing robust disaster recovery plans to safeguard critical systems and data.
- Streamlined user support processes to ensure efficient problem resolution and minimize business disruption.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Planned annual budgets to fund IT projects and control spending.
- Identified and immediately resolved issues with network devices.
- Diagnosed and resolved hardware and software issues.
- Assessed organizational needs and recommended suitable solutions based on best practices in network design, security protocols, and system administration standards.
- Backed up company data to distributed storage centers to avoid massive data loss.
- Working with vendors and service providers to procure network equipment, software, and services. Network administrators may also be responsible for managing vendor relationships and negotiating contracts.
IT Support Engineer
Unysis
04.2023 - 12.2023
- Managed data backups and disaster recovery operations to comply with business continuity initiatives.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Authored documentation for system configuration and troubleshooting.
- Supported project planning team to promptly address hardware and software problems and network emergencies.
- Monitored system performance and responded to alerts.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Enhanced network security with regular vulnerability assessments and prompt patch installations.
Network Administrator
Turn Around Communication
05.2021 - 03.2023
- Installed, configured and supported local area network (LAN), wide area network (WAN) ,Internet system and VoIP System
- Implemented and maintained virtual private networks.
- Monitored system performance and responded to alerts.
- Analyzed network traffic and performance metrics to optimize system performance..
- Identified and immediately resolved issues with network devices.
- Introduced management tools to create and manage virtual server computing environment.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Used ticketing systems to manage and process support actions and requests.
- Maintained network hardware and software and monitored network to support network availability to end users.
IT SPECIALIST
Igen Networks
05.2020 - 04.2021
- Provided technical support related to software, hardware, databases, web resources, networks, and enterprise systems
- Investigated, diagnosed and solved computer software and hardware faults
- Monitored, analyzed, and improved the company's network infrastructure, managed databases, and fixed any bugs and errors
- Assured that all hardware, operating systems, software, and processes were in accordance with organizational standards
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
IT Technician
Optiva IT
10.2018 - 04.2020
- Created and maintained network documentation
- Reviewing and evaluating IT system designs for compliance within industry standards
- Recovered critical information from data back ups to restore functionality.
- Detect various types of compromise and understand penetration testing and vulnerability scanning concepts
- Monitor networks for security matters and investigate and security breaches
- Configured systems according to prescribed software and hardware frameworks.
Education
Bachelor of Science - Computer Engineering Technology
Stanford University
Stanford, CAAssociate In Computer Science - Information Technology
Riverside City College
Riverside, CA06.2021
Skills
- Computer Systems Installation
- Cyber security
- Network Firewalls
- Computer Hardware
- Network Administration
- Active Directory
- CCNA Routing and Switching
- VMware Experience
- Ticket Management
Certification
- CCNA - Cisco Certified Network Associate
- CompTIA Security+
- Network +
- IT Essentials
Timeline
Network Administrator
San Antonio Regional Hospital
12.2023 - 05.2024
IT Support Engineer
Unysis
04.2023 - 12.2023
Network Administrator
Turn Around Communication
05.2021 - 03.2023
IT SPECIALIST
Igen Networks
05.2020 - 04.2021
IT Technician
Optiva IT
10.2018 - 04.2020
Bachelor of Science - Computer Engineering Technology
Stanford University
Associate In Computer Science - Information Technology
Riverside City College
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