Dora Burney-Jennings
Portsmouth,VA
Summary
Obtain a customer service position where I can effectively utilize my 20+ years of expertise in customer relations and team leadership, while maximize my customer-service experience in a challenging environment to achieve the corporate goals.
Overview
31
31
years of professional experience
Work History
Problem Solver
Amazon
Portsmouth, VA
03.2023 - Current
- Streamlined decision-making processes through the introduction of structured frameworks for evaluating potential solutions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Promoted a proactive approach to problem identification by establishing regular feedback channels between managers and employees.
- Employed various tools and equipment to find solutions to difficult or complex issues.
- Utilized problem-solving skills to reduce or eliminate company expenses.
- Investigated and resolved accounting, service and delivery concerns.
Picker
Amazon
Portsmouth, VA
03.2023 - Current
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Assisted with training and onboarding of new team members, sharing best practices and helping them acclimate to the fast-paced work environment.
- Compiled reports of cost factors such as labor, production and equipment.
Part Time Hairstylist
Hair Premier
Virginia Beach, VA
08.2019 - Current
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Established strong relationships with local businesses for cross-promotional opportunities benefiting both parties involved.
- Counted and documented opening and closing cash amounts daily.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services. (
Postal Clerk
United States Postal Service
Portsmouth, VA
11.2019 - 03.2021
- Enhanced customer satisfaction by efficiently sorting and distributing mail to appropriate recipients.
- Facilitated communication between departments by coordinating inter-office meetings that fostered teamwork across different units.
- Monitored performance of junior team members and offered support.
- Collaborated with team members to maintain a clean and organized work environment, promoting efficiency and safety.
- Sorted mail according to size, shape and destination.
- Streamlined postal operations for faster service by accurately weighing packages and calculating postage.
Hairstylist
Essentials Hair Salon
Virginia Beach, VA
10.2016 - 06.2019
- Increased revenue through effective customer service and inventory management.
- Answered phone calls and emails to schedule client appointments.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Resolved guest complaints about service or style.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Educated customers on products to maximize benefits.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Developed creative techniques to provide clients with latest hairstyles.
Salon Manager
Hair Designs By Pam
Virginia Beach, VA
10.1992 - 10.2016
- Managed all aspects of day-to-day operations of a salon
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
- Conducted regular meetings with employees to assess progress toward goals and address any areas needing improvement or further development.
- Ensured compliance with health regulations through diligent inspection of salon facilities and adherence to safety guidelines.
Education
Business Management -
Virginia State University
Licensed Cosmetologist -
Virginia Beach Beauty and Barber Academy
Skills
- Strong verbal and written communication skills
- Educated clients on product uses and benefits
- Ability to work independently and on a team
- Communicated with a diverse group of clients, cosmetologists, barbers, and vendors
- Managed all aspects of day-to-day operations of a salon
- 20 years' experience as a Licensed Cosmetologist
- Experience maintaining inventory, tracking receipts, and supply purchasing
- Strong organizational skills and time management
- Ensured salon operates in accordance to Occupational Safety and Health Administration (OSHA)
Home
757-673-3292
Volunteer Experience
Volunteered as a Booster Club member at Norfolk Tides Baseball and Norfolk Admiral Hockey games for Fame Allstars (Competitive Cheerleaders)
Timeline
Problem Solver
Amazon
03.2023 - Current
Picker
Amazon
03.2023 - Current
Postal Clerk
United States Postal Service
11.2019 - 03.2021
Part Time Hairstylist
Hair Premier
08.2019 - Current
Hairstylist
Essentials Hair Salon
10.2016 - 06.2019
Salon Manager
Hair Designs By Pam
10.1992 - 10.2016
Business Management -
Virginia State University
Licensed Cosmetologist -
Virginia Beach Beauty and Barber Academy