Kennesha Hunter
Washington,DC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Hairstylist
Halo Krown Hair Studio at Suite by Renz
Temple Hills, Maryland
02.2017 - Current
- Educated customers on products to maximize benefits
- Processed payments, entering sales in register for prompt customer service
- Scheduled customer appointments and rearranged individual time slots to meet demand
- Resolved guest complaints about service or style
- Recorded notes for future reference about customer preferences and services delivered.
Shift Lead Manager
Taco Bell
Capital Heights, Maryland
05.2020 - 09.2022
- Cooperated with coworkers to improve customer experience and manage storefront
- Evaluated employee performance and coached and trained to improve weak areas
- Supervised employees and oversaw quality compliance with company standards for food and services
- Coached crew members to optimize performance and motivate toward more efficient work
- Set overall vision and provided team leadership
- Worked closely with team members to schedule breaks and shifts to meet state regulations
- Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
Education
American Beauty Academy
04.2010
Bell Multicultural High School
06.2008
Skills
- Job Assignments
- Loss Prevention Strategies
- Maintaining Clean Work Areas
- Customer Inquiries
- Customer Loyalty
- Shift Work
- Inventory Accuracy
- Accurate Money Handling
- Operational Procedures
- Opening and Closing Procedures
- Verbal and Written Communication
- Station Preparation
- Operations Management
- Team Meetings
- Billing and Payment Processing
- Strategic Vision
- Leading Employees
- Call Volume Analysis
- Inventory and Supply Management
- Handling Customer Complaints
- Word Processing
- Desktop and Laptop Computers
- Appointment Coordination
- Schedule Management
- Relationship building and management
- Customer Consultation
Timeline
Shift Lead Manager
Taco Bell
05.2020 - 09.2022
Hairstylist
Halo Krown Hair Studio at Suite by Renz
02.2017 - Current
American Beauty Academy
Bell Multicultural High School
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