Adaptable individual with diverse experience in customer service and youth mentoring. Known for effective communication and teamwork, ready to leverage skills to enhance safety and support in dynamic environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Station Agent
Mta New York City Transit
NY, NY
02.2026 - Current
Assisted passengers with ticket purchases and route information.
Conducted routine safety inspections of platforms and equipment.
Monitored train schedules and communicated delays to passengers effectively.
Provided support during peak hours to ensure efficient passenger flow.
Handled customer inquiries, resolving issues promptly and courteously.
Utilized communication systems to relay important announcements to riders.
School Bus Driver
Pride Transportation
Brooklyn, NY
06.2025 - 02.2026
Operated school bus in compliance with safety regulations and traffic laws.
Conducted pre-trip inspections to ensure vehicle safety and functionality.
Maintained accurate records of student ridership and transportation schedules.
Assisted students with boarding and disembarking, ensuring their safety.
Security Officer
Securitas Security Services USA
NY, NY
06.2022 - 05.2025
Monitored premises to ensure safety and security of personnel and property.
Conducted regular patrols, identifying and addressing potential security breaches.
Responded swiftly to incidents, coordinating with local authorities as needed.
Prepared detailed reports on daily activities and irregularities for management review.
Youth Counselor
St Matthews & St Timothys
NY, NY
07.2021 - 06.2022
Supervised daily activities, ensuring safety and engagement for youth participants.
Facilitated conflict resolution among campers, promoting a positive group dynamic.
Conducted regular feedback sessions with campers to assess satisfaction and improve programming quality.
Adapted quickly to varying situations at camp while maintaining composure under pressure.
Store Clerk
7-eleven
NY, NY
11.2018 - 08.2020
Managed inventory and restocked shelves to ensure product availability and organization.
Operated point-of-sale system, processing transactions efficiently and accurately.
Assisted customers with inquiries, providing excellent service and product recommendations.
Maintained cleanliness and safety standards throughout the store environment.
Chef
Wendy's
NY, NY
02.2016 - 09.2018
Prepared high-quality menu items following established recipes and presentation standards.
Trained and mentored new kitchen staff on food preparation techniques and safety protocols.
Monitored inventory levels and ordered supplies to maintain optimal stock for operations.
Collaborated with management to develop seasonal menu offerings based on customer preferences.
Education
High School Diploma -
Highschool For Civil Rights
Brooklyn, NY
06-2014
Skills
Clean driving record
CDL Certified
Safety-focused
Teamwork and collaboration
Customer service
Youth mentoring
Crisis management
Certification
Licensed [Security Officer]
CDL B Certified (Passenger, School Bus, Air Brakes)