Stephanie McClain

• Compiled and analyzed comprehensive inspection reports to support strategic decision-making processes.
• Enhanced overall efficiency of inspection workflows through strategic process enhancements.
• Attended additional training, focusing on mastery of regulatory compliance procedures to promote a safe and accountable work environment.
• Oversaw inspection and maintenance operations for sewage lift stations throughout Jefferson Parish. Coordinated minor mechanical tasks, such as pump repairs and debris removal, to enhance system efficiency. Maintained consistent monitoring of station levels and operations while ensuring cleanliness around facilities. Managed cleaning of can station interiors and huts, executed painting of exteriors, and directed replacement of compressors and dehumidifiers, implementing proper drainage protocols for sewage movement to wet wells.
• Oversaw accurate documentation of functionality and performance metrics for all stations. Collaborated with mechanics, electricians, and contractors to support crane system operations. Reported issues to superintendents promptly, facilitating effective problem resolution.

Taking time to get professional assistance with mental health and emotional support.

During this time I learned to prioritize a healthy work life balance and regain confidence in my abilities to be a strong team member and organize priorities as appropriate.

• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Assisted in inventory management, ensuring accurate stock levels and product availability.
• Educated pet owners on product selection, care techniques, and training methods.
• Trained new staff on operational procedures and customer engagement strategies.
• Collaborated with team members to develop promotional displays for new products.
• Monitored compliance with health and safety regulations within store environment.
• Anticipated guest needs, responded promptly and courteously and acknowledged each guest during busiest of times.
• Implemented loyalty program initiatives that boosted return visits and fostered long-lasting relationships with clientele.
• Processed adjustment vouchers, pay-outs and corrections and coordinated bank deposits and transactions.
• Conducted regular inventory checks to maintain stock levels, ensuring availability of essential items for guests needs.
• Enhanced guest experience by providing personalized recommendations and tailored advice on products and services.
• Ensured compliance with health and safety regulations as well as company policies at all times.
• Operated and proficiently navigated computer hardware and software applications and performed accurate data entry to optimize guest services.
• Learned and followed corporate safety policies and procedures and handled potential emergencies and alarms with calm professionalism.
• Kept accounts in balance and ran daily reports to verify totals.
• Handling opening and closing the store, including monetary and security procedures.
• Monitoring inventory and ordering supplies as needed
• Deligating tasks to employees and ensuring tasks are completed in a timely manner
• Identifying injuries and illness, documenting and treating said issues, including but not limited to transportation to local emergency services.
• Verifiying the safety and wellfare of all animals within the building at all times including the salon and wellness center.
• Completing and organizing paperwork pertaining to store inventory, animal welfare, and sales.
• Treat customers and employees with respect and curtious service and strive to show our ethics through expample.

• Designed custom cake decorations to meet customer specifications and preferences.
• Ensured high-quality standards in cake presentation and overall product appearance.
• Collaborated with team members to streamline decorating processes for efficiency.
• Trained new staff on decorating techniques and proper use of tools.
• Coordinated with inventory management to maintain adequate supplies for decorating needs.
• Developed creative decoration ideas to enhance seasonal promotions and special events.
• Implemented quality control measures to reduce waste and improve consistency in products.
• Managed multiple orders simultaneously while maintaining attention to detail and deadlines.
• Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
• Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
• Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
• Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
• Improved bakery sales by creating innovative cake designs for holidays and special events.
• Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
• Packaged and priced each product according to company pricing procedures.
• Managed material inventory and ordered new materials when needed.
• Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
• Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
• Precisely arranged display cases throughout workday to highlight finished products.
• Cleaned and maintained kitchen equipment and oven.
• Operated ovens and bakery equipment to prepare products according to recipes.
• Monitored temperatures of ovens, proof boxes and other equipment.
• Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
• Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
• Control inventory and ordering of supplies needed for myself and other decorators on staff.
• *Monitoring and adjusting expired products and refilling with fresh inventory as needed.
• *Completing inventory audits and reorganization of products to use in a timely manor for productivity and quality control.
• *Assisted customers in deciding and ordering specialty items for their events and occasions.
• *Created desserts and displays for purchases, special orders and events within the store.
• *Completed managerial duties within the bakery and kept areas I worked in at the highest standard or cleanliness.

• Delivered packages efficiently within designated timeframes, ensuring high customer satisfaction.
• Navigated complex delivery routes using GPS technology to optimize travel times.
• Maintained accurate records of deliveries and pickups through electronic tracking systems.
• Assisted in training new couriers on safety protocols and best practices for efficient delivery.
• Monitored vehicle maintenance schedules to ensure compliance with safety regulations and operational standards.
• Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
• Drove safely at all times to avoid accidents and harm.
• Safely loaded items into delivery vehicle to minimize damage while in transit.
• Ensured safe transportation of packages with careful handling and secure storage methods.
• Navigated complex urban environments swiftly, utilizing GPS technology and advanced planning techniques for efficient route management.
• Maintained accurate records of deliveries, promptly addressing any discrepancies or issues that arose.
• Maintained a clean driving record while navigating various traffic conditions efficiently, reducing fuel consumption expenses for the company.
• Safeguarded sensitive materials during transport, adhering to strict confidentiality protocols when handling personal or proprietary information.
• Assisted with warehouse organization, effectively managing inventory and ensuring proper stock levels for smooth operations.
• Efficiently review client orders to pack delivery truck for daily route
• Courteously perform home deliveries including installing and assembling home furniture
• Cleared to deliver on army and federal bases

• Engaged customers through product demonstrations, enhancing brand awareness and customer satisfaction.
• Provided exceptional service by addressing inquiries and resolving issues promptly, fostering positive customer relationships.
• Assisted in inventory management, ensuring accurate stock levels and minimizing discrepancies during audits.
• Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
• Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
• Participated actively in weekly sales meetings, sharing insights from personal experiences that contributed to team success.
• Presented professional image consistent with company's brand values.
• Achieved or exceeded company-defined sales quotas.

Engaged customers in their shopping experience to highlight selected products

Adapted presentation to tailor product benefits to shoppers' needs

• Conducted thorough inspections to identify pest infestations and recommend appropriate treatments.
• Implemented integrated pest management strategies to minimize environmental impact while ensuring effectiveness.
• Developed customized treatment plans based on client needs and specific pest challenges encountered.
• Maintained accurate records of services performed, including treatment details and client interactions.
• Applied pesticides to inside and outside of structures utilizing company protocols.
• Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
• Educated and advised customers on preventive measures to reduce pest infestations.
• Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
• Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
• Strengthened relationships with commercial accounts through attentive service and consistent communication regarding treatment progress.
• Adhered to most stringent safety procedures when applying chemicals.
• Navigated challenging properties with ease, identifying potential access points for pests and offering recommendations for structural improvements to prevent future infestations.
• Demonstrated commitment to customer satisfaction through diligent follow-up visits, ensuring successful resolution of any lingering issues after initial treatments were completed.
• Adhered strictly to local pesticide application guidelines, minimizing environmental impact while maximizing efficacy against target pests.
• Performed general pest control solutions such as bed bug and termite inspections and treatments.
• Completed required treatment documentation while on-site and returned paperwork to office for processing.
• Promoted a safe work environment by consistently wearing appropriate personal protective equipment and following safety protocols during treatments.
• Responded to customer phone calls and emails quickly to maximize service and improve retention rates.
• Managed scheduling efficiently, allocating time effectively to accommodate both planned appointments and emergency calls as needed.
• Prepared reports and kept detailed records of pest control activities.
• Collaborated closely with sales representatives, providing expert advice on potential services to offer prospective clients during consultations.
• Maintained detailed records of treatments performed, ensuring accurate billing and clear communication with clients.
• Wrote detailed reports for each job, noting sanitation, and structural issues that could potentially lead to pest activity.
• Conducted regular safety training sessions for staff, promoting adherence to industry regulations and best practices.
• Reduced chemical usage in treatments by implementing integrated pest management strategies, contributing to environmental sustainability.
• Achieved record of zero safety incidents by rigorously adhering to health and safety guidelines during pest control operations.
• Built strong relationships with clients by providing honest assessments and effective solutions to their pest problems.
• Utilized computer software to manage customer information and service scheduling.
• Used integrated pest management (IPM) treatments to eliminate pests from residential and commercial properties.
• Provided service and support to both commercial and residential clients
• Awarded Top Technician 3 months
• Performed construction repairs
• Assisted company in acquiring new clients
• Coordinated technician scheduling to ensure timely completion of jobs
• Accurately managed customer accounts including processing payments

• Conducted thorough security screenings to ensure passenger safety and compliance with federal regulations.
• Monitored surveillance systems to identify potential threats and mitigate risks effectively.
• Assisted in training new personnel on security protocols and operational procedures.
• Collaborated with law enforcement agencies during security incidents to enhance response efficiency.
• Implemented process improvements that streamlined screening operations and reduced wait times.
• Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
• Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
• Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
• Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
• Performed pat-downs to look for unauthorized materials and weapons.
• Stayed current on evolving security protocols by participating in ongoing training programs and workshops regularly.
• Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
• Attended daily briefings with supervisors to discuss issues with security screening processes.
• Promoted a positive customer service experience while enforcing strict adherence to federal regulations regarding air travel safety measures.
• Used explosive detection machines and chemical swab systems to identify potential hazards.
• Prevented unauthorized access to restricted areas by verifying identification credentials and maintaining vigilant surveillance.
• Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
• Demonstrated adaptability and flexibility by rotating between various security functions as needed.
• Participated in regular performance evaluations aimed at improving overall efficiency within the Transportation Security Officer team.
• Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
• Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
• Managed access control points strategically located throughout the transportation facility, limiting unauthorized entry.
• Conducted random security sweeps throughout airport terminals to discourage illicit activity or potential threats.
• Reduced incidence of false alarms by calibrating screening equipment according to specified guidelines.
• Maintained up-to-date knowledge of TSA regulations and guidelines, ensuring compliance in all procedures.
• Developed comprehensive knowledge base of prohibited items, enhancing detection accuracy.
• Participated in emergency drills, readying team for potential security breaches.
• Streamlined screening process for passengers with special needs, ensuring compliance with federal regulations.
• Ensured accuracy in document verification, preventing unauthorized access to secure areas.
• Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
• Manually screened passengers unable to pass through metal detectors or who triggered alarms.
• Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
• Controlled situations resulting from security breaches by engaging and containing suspects until police or other security personnel arrived.
• Identified potential airport, rail, and mass transit security concerns and completed more in-depth checks as part of investigation.
• On-site checkpoint security screener for the Sonoma County Airport
• Promoted with additional certification with transfer to Santa Rosa
• Accurately screened bags and passengers according to set guidelines
• Respectfully performed required safety checks on passengers
• Operated, maintained and serviced security screening devices
• Courteously reviewed travel documents provided by passengers to ensure safety and authenticity