Kenneth Bankston
Suisun,CA
Summary
Versatile and achievement-oriented professional with a robust background in computer systems and client support, notably at Fischer Computer Systems. Excelled in hardware and software installation, enhancing system efficiency, and providing exceptional customer service. Demonstrated proactive teamwork and problem-solving skills, significantly improving productivity and customer satisfaction.
Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services.
Overview
36
36
years of professional experience
Work History
Computer Technician
Fischer Computer Systems
12.1996 - 12.2024
- Linked computers to network and peripheral equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Resolved technical issues for clients through remote support, increasing customer satisfaction.
- Enhanced system performance by conducting regular software and hardware updates.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
- Recommended new and replacement hardware and software purchases.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Set up and maintained user accounts and client access.
- Implemented data backup solutions to protect vital company information from potential loss.
- Recovered critical information from data back ups to restore functionality.
- Collaborated with team members to troubleshoot complex technical issues, resulting in faster resolution times.
- Successfully migrated company data during system upgrades without losing any critical information.
- Evaluated and recommended new technology upgrades to increase efficiency within the organization.
- Provided timely and efficient IT support for staff members, reducing downtime and improving productivity levels.
- Maintained office PCs, networks and mobile devices.
- Configured systems according to prescribed software and hardware frameworks.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
- Replaced defective components and parts on malfunctioning computers and office machines.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Restored data on computers and office machines.
- Assisted customers with technical support inquiries.
- Updated and replaced outdated drivers and software for computers and office machines.
- Explained diagnostic findings to customers and outlined repair or service options.
Outside Sales Representative
Bid-Rite Printing
02.1996 - 12.1996
- Established new accounts through cold calling and personal visits to potential customers.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
Land Survey Technician
Michael W. Brooks & Associates, Inc.
04.1989 - 02.1996
- Set up precise measurement and control equipment.
- Performed field calculations to complete assessments.
- Collected topographic data in the field using state-of-the-art tools.
- Performed trigonometric calculations of field data to close control surveys.
- Prepared topographic maps for use by engineers and architects.
- Developed site surveys.
- Calculated earthworks volumes
- Performed as-built surveys of construction sites.
Education
No Degree - Mathematics
No Degree - Accounting And Computer Programming
No Degree - Industrial Technology And Graphic Arts
High School Diploma -
06-1973
Skills
- Computer Hardware Assembly
- Proactive Team Participant
- Total Station Proficiency
- Desktop and Laptop Setup
- Problem-solving
- Computer troubleshooting
- Customer Service-oriented
- Topographic mapping
- Installation and repair
- Attention to detail
- Goal oriented
- Client communication
- Software installation
- System upgrades
- Hardware installation
- Relationship cultivation
- Data collection
- Software applications
- Phone and email etiquette
- Hardware and software installation
- Device configuration
- Customer service
- Positive outlook
- Printers and peripherals installation
- Technical support
- Networking
- Printer setup
- Computer skills
- Email account set up
- Plat preparation
- Approachable
- Network configuration
Timeline
Computer Technician - Fischer Computer Systems
12.1996 - 12.2024
Outside Sales Representative - Bid-Rite Printing
02.1996 - 12.1996
Land Survey Technician - Michael W. Brooks & Associates, Inc.
04.1989 - 02.1996
Napa Valley College - No Degree, Mathematics
Solano Community College - No Degree, Accounting And Computer Programming
Pacific Union College - No Degree, Industrial Technology And Graphic Arts
Hawaiian Mission Academy - High School Diploma,
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