Kenneth Basden
Chapel Hill,NC
Summary
Versatile and empathetic professional with experience in care, sales, and technical support, notably with Charter Spectrum. Excelled in building trust through exceptional communication and problem-solving skills, achieving high first-contact resolution rates. Skilled in personal care and safety awareness, adept at fostering relationships and ensuring client satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Caretaker
Self Employed Services
10.2023 - 12.2024
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Remained alert to problems or health issues of clients and competently responded.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Sales Associate
TruGreen Lawn Care
01.2021 - 10.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Help Desk Support Specialist
Charter Spectrum
01.2020 - 10.2020
- Achieved high first-contact resolution rates by utilizing strong technical knowledge and problem-solving skills.
- Built strong relationships with clients through excellent communication skills and empathy toward their technical challenges.
- Ensured compliance with company policies regarding data security during interactions with customers.
- Developed and maintained an up-to-date knowledge base to provide accurate information and guidance to customers.
Education
No Degree - Music
Brevard College
Brevard, NCSkills
- Housekeeping tasks
- Personal care
- Safety awareness
- Meal preparation
Certification
- Certified Ethical Hacker (CEH)- EC-Council.
Timeline
Caretaker
Self Employed Services
10.2023 - 12.2024
Sales Associate
TruGreen Lawn Care
01.2021 - 10.2023
Help Desk Support Specialist
Charter Spectrum
01.2020 - 10.2020
No Degree - Music
Brevard College
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