Summary
Overview
Work History
Education
Skills
Timeline
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Kenneth Beatty

Charlotte,NC

Summary

Top performing, disciplined, and enthusiastic leader, who is passionate about executing company initiatives to the highest standards. Over 20 years of leadership experience, with a commitment to promoting company values and accountability, to ensure mutual success.

Overview

18
18
years of professional experience

Work History

Evening Store Manager

Food Lion
Charlotte, NC
09.2019 - 01.2024
  • Assisted staff with day-to-day operations of all departments, including; hiring, training, and developing associates.
  • Utilized company tools such as financial reports, (ACIS) Average Cost Inventory System, (CAO) Customer Automated Ordering, scheduling, and productivity.
  • Maximized sales through excellent customer service and consistent merchandising, and minimized shrinkage through proper utilization of Standard Practices.
  • Provided leadership and motivation to promote a culture reflective of the company's guiding principles, core values, and strategy.

ICQA Learning Ambassador

Amazon
Charlotte, NC
09.2019 - 10.2020
  • Investigated and resolved any Inventory Control/Quality Assurance issues within the CLT3 fulfillment center.
  • Assisted the Team as an ambassador through training, verifying SOP compliance, and being a liaison between departments.
  • Ensured successful area performance via tracking and reporting metrics, providing feedback on associate performance, and assisting with outstanding production duties.
  • Supported management with department duties, including; allocating labor, leading meetings, and assigning job tasks.

Hotel General Manager

Extended Stay America
Charlotte , NC
02.2016 - 10.2019
  • Partnered with District Manager to generate optimal associate performance, including; coaching, counseling, and enforcement of company policies, to achieve KPI's.
  • Managed facility via the company's Continuous Improvement model (Kaizen/5S) and Extended Stay University Training course compliance.
  • Maintained appropriate PAR levels through Daily Visual Management to prep for weekly and monthly order cycles, including timely receipt of purchase orders, within allotted budget.
  • Confirmed guest room cleanliness standards were maintained to the highest quality, along with public areas, while safeguarding all cash management.

Claims Team Manager

Allstate Insurance Co
Charlotte, NC
01.2006 - 02.2016
  • Managed team of up to 30 employees, and effectively used performance management to improve and/or reward performance via the Culture of Coaching and Continuous Improvement.
  • Conducted daily team meetings to communicate and encourage dialogue around performance and company updates.
  • Managed, researched, and resolved highly complex customer concerns, including; various states' Department of Insurance complaints, via escalation.
  • Reviewed CSAT results; recommended, designed, and implemented unit action plans, in conjunction with assisting Senior Leadership with strategies to achieve KPI's.

Education

High School Diploma -

Emsley A Laney High School
Wilmington, NC
06-1995

Some College (No Degree) - Business Systems Analysis

North Carolina A & T State University
Greensboro, NC

Skills

  • Microsoft Office Proficient
  • POS / ACIS / CAO
  • WFMS / Workforce Management
  • Salesforce
  • Avaya
  • Ring Central
  • Operations Management
  • Loss Prevention
  • Employee Training
  • Performance Reviews

Timeline

Evening Store Manager

Food Lion
09.2019 - 01.2024

ICQA Learning Ambassador

Amazon
09.2019 - 10.2020

Hotel General Manager

Extended Stay America
02.2016 - 10.2019

Claims Team Manager

Allstate Insurance Co
01.2006 - 02.2016

High School Diploma -

Emsley A Laney High School

Some College (No Degree) - Business Systems Analysis

North Carolina A & T State University

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Kenneth Beatty