Kenneth Bell
Highland Home
Summary
Adaptable professional with a solid background in customer service and computer systems. Expertise in managing data and coordinating tasks to enhance operational efficiency. Committed to delivering exceptional service while maintaining organized workflows and fostering effective collaboration to achieve team and organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Associate 1
ABC Select Spirits
Troy
11.2025 - Current
- Executed daily stock replenishment, ensuring consistent product availability for customers.
- Assisted in managing inventory, optimizing stock levels to meet demand.
- Conducted inventory checks to ensure shelf stock accuracy.
- Wrote and submitted reports on industry trends to support business planning initiatives.
- Analyzed financial data to identify trends, informing strategic business decisions.
- Maintained positive relationships with staff and management to foster teamwork.
- Utilized document management system to organize files, ensuring data accessibility.
- Operated equipment such as scanners and scales efficiently during checkout process.
Customer Service Clerk
Bomb Party
Montgomery
08.2023 - 08.2025
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Adjusted bills and processed refunds to resolve customer service and billing complaints efficiently.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Processed customer returns and exchanges efficiently and accurately.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Reviewed documents for completeness and promptly corrected errors to ensure accurate records.
- Processed data requests from various departments to support timely information flow.
- Managed inventory levels to ensure availability of popular items.
- Provided top quality control and eliminated downtime to maximize revenue.
- Assisted in training new staff on data entry procedures and tools.
Keyholder
Mountain High Outfitters
Montgomery
06.2022 - 07.2024
- Maintained store appearance by upholding cleanliness and visual merchandising standards.
- Managed key holder responsibilities, including opening, closing, and setting alarms.
- Implemented store policies to enhance security and minimize loss prevention risks.
- Handled cash transactions and operated point-of-sale system with efficiency.
- Supervised bank deposits and security measures during store openings and closings.
- Developed training program for new staff on customer service protocols and operational procedures.
- Provided exceptional customer service through cashiering, merchandising, and restocking shelves.
- Assisted customers with product selection and resolved complaints effectively.
Clerk
Alabama Board of Cosmetology
Montgomery
12.2019 - 08.2022
- Managed administrative tasks for licensing and regulation in cosmetology to ensure compliance and support industry standards.
- Processed applications and maintained accurate records for cosmetology professionals to facilitate timely licensure.
- Organized filing systems for efficient access to regulatory information.
- Answered phones professionally to deliver effective customer service and resolve inquiries.
- Performed data entry to update customer account records accurately.
- Utilized computer software to generate reports, labels, and forms.
- Supported clerical functions using word processing software and office equipment.
- Developed memos, letters, emails, reports, and presentations.
Education
Some College (No Degree) - Interdisciplinary Studies / Minors in Economics
Auburn University of Montgomery
Montgomery, AL04-2026
Skills
- Customer service
- Data analysis
- Data management
- Project management
- Inventory management
- Record management
- Attention to detail
- Time management
- Task prioritization
- Computer proficiency
- Decision-making
- Team building
Certification
- Project Management- Coursera
Timeline
Associate 1
ABC Select Spirits
11.2025 - Current
Customer Service Clerk
Bomb Party
08.2023 - 08.2025
Keyholder
Mountain High Outfitters
06.2022 - 07.2024
Clerk
Alabama Board of Cosmetology
12.2019 - 08.2022
Some College (No Degree) - Interdisciplinary Studies / Minors in Economics
Auburn University of Montgomery