Kenneth Bonner
Dayton,OH
Summary
Excellent communicator and customer focused. Utilize my multitasking skills to achieve better results. Extremely reliable, responsible and always willing to help others.
Overview
28
28
years of professional experience
Work History
Legal Assistant
Seidberg Law Offices
Phoenix, AZ
09.2007 - 12.2023
- Skip-tracing for new addresses of delinquent customers
- Utilized strong communication skills to effectively assess reasons for delinquency by engaging in conversation with customers.
- Arranged debt repayment or established schedules for repayment based on delinquent customer's financial situation.
- Maintained adherence to internal policies and procedures concerning collection management.
Director of Collections
Citigroup Inc
Phoenix, AZ
09.1995 - 10.2005
- Managed four collection managers and forty collectors to obtain monthly goals
- Monitored collection efforts of staff, identified areas for improvement, and provided guidance to ensure goals are met
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs
- Reviewed reports generated by the collection system to identify trends or issues that need addressing
- Provided timely updates to senior management on the status of collection activities
- Ensured compliance with applicable laws, regulations, policies, and procedures related to collections
Education
Diploma - Paralegal Studies
MTI College
Orange, CA11-1993
Skills
- Document Control
- Management
- Task Prioritization
- Negotiation
- Legal Compliance
- Confidentiality
- Case Management
- Reliability
- Good Judgment and Decision Making
- Conflict Resolution
References
References available upon request.
Timeline
Legal Assistant
Seidberg Law Offices
09.2007 - 12.2023
Director of Collections
Citigroup Inc
09.1995 - 10.2005
Diploma - Paralegal Studies
MTI College
Similar Profiles
KELLI GAGEKELLI GAGE
Paralegal/Executive Administrator to Managing Partner at Law Offices of Joseph E. Ashmore, Jr. P.C./Ashmore Law FirmParalegal/Executive Administrator to Managing Partner at Law Offices of Joseph E. Ashmore, Jr. P.C./Ashmore Law Firm
Rebecca RuizRebecca Ruiz
Senior Litigation Paralegal at Law Offices of Domingo Garcia, P.C.Senior Litigation Paralegal at Law Offices of Domingo Garcia, P.C.
ARIEL LEEARIEL LEE
Secretarial Assistant at The Law Offices Of Paul Y. LeeSecretarial Assistant at The Law Offices Of Paul Y. Lee
Venetta DrakeVenetta Drake
Caseworker II / Family Support Worker at Montgomery County Children ServicesCaseworker II / Family Support Worker at Montgomery County Children Services
Alexandria GravesAlexandria Graves
Sales Associate / Project Manager at Sign ConnectionSales Associate / Project Manager at Sign Connection