Professional with strong experience in lending and finance, prepared to drive impactful results. Skilled in assessing loan applications, managing risk, and ensuring compliance with regulatory standards. Strong collaborator known for adaptability and delivering consistent outcomes in team environment. Expertise in financial analysis, customer relations, and strategic decision-making.
Work History
Residential & Commercial Lending Officer
6 Years
AllSouth Federal Credit Union | 01.2020 - 01.2026
Evaluated loan applications to determine creditworthiness and risk factors.
Collaborated with clients to gather necessary documentation for loan processing.
Assisted in developing tailored lending solutions to meet customer needs.
Ensured compliance with federal regulations and internal policies during loan approvals.
Provided training and support to junior staff on lending practices and policies.
Analyzed market trends to identify opportunities for new lending products.
Fostered strong relationships with clients, resulting in increased customer satisfaction and retention.
Centralized Lending Officer
6 Years
AllSouth Federal Credit Union | 01.2014 - 01.2020
Evaluated loan applications to determine creditworthiness and compliance with lending policies.
Facilitated communication between clients and underwriting teams to expedite loan processing.
Guided borrowers through complex transactions with ease by clearly explaining all aspects of the lending process.
Maintained a high level of industry knowledge, staying current on market trends and regulatory changes affecting lending practices.
Achieved consistent growth in loan originations through proactive outreach and relationship building with prospective clients.
Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
Established plans and payoffs for customers' loans, prioritizing control of overall costs.
Athletic Mentor
3 Years 9 Months
University of South Carolina Athletics | 08.2010 - 05.2014
Guided student-athletes in time management and study skills to improve academic success.
Provided mentorship and support to foster personal growth and resilience among athletes.
Monitored academic progress, identifying at-risk students for timely intervention.
Evaluated program effectiveness through feedback, driving continuous improvement of mentoring initiatives.
Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
Enhanced mentee performance by providing personalized guidance and support.
Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
Branch Manager
9 Years 7 Months
AllSouth Federal Credit Union | 06.2004 - 01.2014
Led branch operations, ensuring compliance with regulatory requirements and company policies.
Mentored staff, fostering a collaborative environment that encouraged professional growth and improved performance.
Analyzed financial reports to identify trends, guiding strategic decision-making for branch profitability.
Oversaw daily activities, optimizing workflows to improve service delivery and reduce wait times for members.
Established community partnerships, promoting credit union services while strengthening local engagement efforts.
Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Maintained friendly and professional customer interactions.
Branch Manager
9 Years
American General Financial Services | 01.1995 - 01.2004
Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Customer Service Representative
2 Years
American General Financial Services | 01.1993 - 01.1995
Mortgage Loan Originator
4 Months
Prime Lending Mortgage Services | 06.1993 - 10.1993
Store Manager
Winn Dixie Stores Inc. | 03.1976 - 06.1933
Part-Time during High School & College
Education
BS - Business Administration
University of South Carolina | 01-1985
Received 4 year full scholarship through Winn Dixie Store Inc.
Richland 101 Local Government Certificate and chosen Class Spokesperson
H&R Block Tax Preparation Course
CCUL Consumer Lending School
University of South Carolina, Grant Writing Certificate
High School
Airport High School | West Columbia, SC | 01-1980
Skills
Documentation review
Loan underwriting
Credit analysis
Cash flow analysis
Interests
Offering time and support to shelters for the homeless
women
and animals.
Advocacy Campaigns
Youth mentor
providing guidance and support to empower the next generation of leaders.
Fundraising Events
Volunteer Work
Participating in fundraising events to support local charities
Commercial Lending Assistant /Bank Operations Officer at Lubbock National BankCommercial Lending Assistant /Bank Operations Officer at Lubbock National Bank