Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kenneth Campbell

Austin,TX

Summary

Dynamic technician with a diverse background in field service and network operations. Proficient in troubleshooting automotive systems and managing WAN connections, along with a strong grasp of programming languages. Committed to delivering technical solutions that ensure system integrity and client satisfaction in fast-paced environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Field Service Technician II

Rivian Automotive
02.2025 - Current
  • ADAS calibrations
  • Diagnosed high voltage and low voltage systems, including wiring and CAN/LIN communication, to identify and address electrical faults.
  • Maintained HVAC systems to ensure optimal climate for client comfort and efficiency.
  • NVH & Body fit
  • Performed mobile service visits to clients, delivering on-site support and resolving technical issues.
  • Steering, Braking, and Powertrain systems
  • Tires, Alignment, & Suspension (Pneumatic, Hydraulic, & coil/leaf Spring)

Operations Technician II

Lumen Technologies
05.2022 - 08.2023
  • Monitor a global network of low-latency connections that travel from Stock Exchanges to datacenters & financial institutions for analysis and trading
  • Reestablished WAN connections across multiple protocols (multicast, VPN tunnels, BGP, MPLS, IS-IS, OSPF, VLAN) to ensure secure routing and connectivity.
  • Resolved customer, carrier, and internal team issues per SLA requirements, providing hourly updates and restoring services within 4 hours of escalation, handling an average of 120 tickets per week with 94% SLA compliance.
  • Troubleshot and repaired networking equipment from Cisco, Juniper, and Alcatel, including routers, switches, and NIDs, to maintain network integrity.

Network Engineer Co-op

Nidec Motor Corporation
01.2022 - 05.2022
  • Monitored SD-WAN network performance across Nidec's global locations to ensure optimal connectivity
  • Review the configuration of Cisco & Meraki: VoIP, security policies, and WAP
  • Supported senior engineers by executing specific project tasks to meet project milestones
  • Managed asset inventory for network device upgrades and coordinated shipment to designated sites

Education

BS - Computer Science+Mathematics

Washington University in St. Louis
12-2023

Skills

  • Automotive Diagnosis (EV)
  • Bumper-to-Bumper component replacement
  • Repair Planning
  • Python
  • C
  • JavaScript
  • PHP
  • MySQL
  • Cloud
  • Linux
  • Web Server & Database Administration
  • Networking Support

Certification

  • AWS Solutions Architect
  • CompTIA A+

Timeline

Field Service Technician II

Rivian Automotive
02.2025 - Current

Operations Technician II

Lumen Technologies
05.2022 - 08.2023

Network Engineer Co-op

Nidec Motor Corporation
01.2022 - 05.2022

BS - Computer Science+Mathematics

Washington University in St. Louis
Kenneth Campbell