Kenneth Campbell
Austin,TX
Summary
Dynamic technician with a diverse background in field service and network operations. Proficient in troubleshooting automotive systems and managing WAN connections, along with a strong grasp of programming languages. Committed to delivering technical solutions that ensure system integrity and client satisfaction in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Field Service Technician II
Rivian Automotive
02.2025 - Current
- ADAS calibrations
- Diagnosed high voltage and low voltage systems, including wiring and CAN/LIN communication, to identify and address electrical faults.
- Maintained HVAC systems to ensure optimal climate for client comfort and efficiency.
- NVH & Body fit
- Performed mobile service visits to clients, delivering on-site support and resolving technical issues.
- Steering, Braking, and Powertrain systems
- Tires, Alignment, & Suspension (Pneumatic, Hydraulic, & coil/leaf Spring)
Operations Technician II
Lumen Technologies
05.2022 - 08.2023
- Monitor a global network of low-latency connections that travel from Stock Exchanges to datacenters & financial institutions for analysis and trading
- Reestablished WAN connections across multiple protocols (multicast, VPN tunnels, BGP, MPLS, IS-IS, OSPF, VLAN) to ensure secure routing and connectivity.
- Resolved customer, carrier, and internal team issues per SLA requirements, providing hourly updates and restoring services within 4 hours of escalation, handling an average of 120 tickets per week with 94% SLA compliance.
- Troubleshot and repaired networking equipment from Cisco, Juniper, and Alcatel, including routers, switches, and NIDs, to maintain network integrity.
Network Engineer Co-op
Nidec Motor Corporation
01.2022 - 05.2022
- Monitored SD-WAN network performance across Nidec's global locations to ensure optimal connectivity
- Review the configuration of Cisco & Meraki: VoIP, security policies, and WAP
- Supported senior engineers by executing specific project tasks to meet project milestones
- Managed asset inventory for network device upgrades and coordinated shipment to designated sites
Education
BS - Computer Science+Mathematics
Washington University in St. Louis
12-2023
Skills
- Automotive Diagnosis (EV)
- Bumper-to-Bumper component replacement
- Repair Planning
- Python
- C
- JavaScript
- PHP
- MySQL
- Cloud
- Linux
- Web Server & Database Administration
- Networking Support
Certification
- AWS Solutions Architect
- CompTIA A+
Timeline
Field Service Technician II
Rivian Automotive
02.2025 - Current
Operations Technician II
Lumen Technologies
05.2022 - 08.2023
Network Engineer Co-op
Nidec Motor Corporation
01.2022 - 05.2022
BS - Computer Science+Mathematics
Washington University in St. Louis