Kenneth Carter
New York,New York
Summary
Results-driven Operations Manager with expertise in security protocol enforcement and incident response. Proven track record in enhancing operational procedures and fostering client relationships to ensure compliance and service delivery.
Overview
23
23
years of professional experience
2
2
Certifications
Work History
Operations Manager
Ridgeline Security Group LLC
New York, New York
09.2019 - Current
- Oversaw daily operations, ensuring adherence to security protocols and maintaining operational integrity.
- Developed operational procedures to enhance efficiency and service delivery.
- Managed staff schedules and coordinated training programs for team members.
- Conducted regular performance reviews and provided constructive feedback to employees.
- Collaborated with management to identify and implement process improvements, driving operational effectiveness.
- Managed daily operations, enhancing security service delivery and client satisfaction.
- Collaborated with clients to address security concerns and service needs.
- Conducted regular site inspections to maintain compliance with security regulations.
Doorman
Columbia University
New York, New York
06.2005 - Current
- Welcomed guests and visitors with professionalism and courtesy.
- Monitored building access to ensure safety and security.
- Assisted residents with inquiries and provided information about services.
- Coordinated timely deliveries and packages for residents, ensuring prompt receipt of items.
- Responded promptly to emergencies and maintenance requests.
- Collaborated with security staff to enhance overall building safety.
- Reported any maintenance issues or damage to property to the relevant personnel in a timely manner.
- Respected privacy and confidentiality of residents and guests by declining to divulge information to unauthorized individuals entering building or telephoning.
- Maintained order in public areas by actively intervening in disruptive behaviour and addressing potential safety threats.
- Met and greeted tenants, vendors and guests, tracked non-residents via sign-in logbook, denied entry to unauthorized people and answered front-desk telephone.
- Monitored audio and visual fire alarms and called for attention where required, addressed elevator malfunctions, and alerted service providers of utility outages or repair needs.
- Monitored CCTV systems, responding swiftly to security issues and suspicious activity to enhance safety.
- Provided friendly and professional assistance to employees, visitors and customers.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Maintained high levels of alertness throughout shifts.
Security Officer
Simms Security
New York, New York
01.2003 - 05.2019
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to detect suspicious activities and prevent incidents.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Enforced access control policies, verifying identification of visitors and staff.
- Enforced access control measures in accordance with established procedures.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto the premises.
- Verified photo IDs and tickets to allow guests passage.
- Confirmed visitor identification prior to granting entry into the building.
- Guarded restricted areas to prevent unauthorized entry.
- Facilitated crowd control during large events to enhance safety and security for attendees.
- Escorted visitors throughout the facility.
- Escorted individuals needing personal protection to ensure safe transport to designated locations.
- Documented daily activities, incidents, and visitor interactions to ensure accurate record-keeping.
- Maintained accurate logs of all security related activities.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Adhered to post orders while maintaining a visible presence around the property.
- Maintained high levels of alertness throughout shifts.
Education
High School Diploma -
Satellite Academy
The Bronx, NY01-1987
Skills
- Access control management
- Incident response
- Surveillance monitoring
- Protocol enforcement
- Client management
- Problem solving
- Attention to detail
- Effective communication
Certification
Security Guard License For The State Of NY
Timeline
Operations Manager
Ridgeline Security Group LLC
09.2019 - Current
Doorman
Columbia University
06.2005 - Current
Security Officer
Simms Security
01.2003 - 05.2019
High School Diploma -
Satellite Academy